IT Delivery Manager - CRM Project
About the job
- At least 2 years of project management experience on large-scale IT projects, including successful project implementation.
- Good IT management skills and understanding of IT processes, including software development life cycle, change management, and release management.
- Good command of technical English and ability to communicate and negotiate with different management levels.
- Strong knowledge of Scrum, Kanban, and Waterfall methodologies, roles, activities, and process outputs for software development.
- Understanding of common IT technology stacks, including hardware, networking, middleware, databases, and application programming interfaces.
- Work closely with the Product Owner and Solution Architect to define the Product Stream backlog and release plan.
- Ensure the delivered solution aligns with the overall IT strategy and that IT goals and tasks are reflected in the Product Backlog.
- Provide strategic technical and IT-related input for the respective business area.
- Serve as the first escalation point on the IT side for the Product Owner and IT team.
- Ensure appropriate involvement of all IT roles and manage IT resources for the team.
- Align IT standards internally and ensure required documentation for team setup.
- Be accountable for delivery of Product Stream IT deliverables.
- Manage IT risks and technical interdependencies.
- Provide necessary access for team members in a timely manner and simplify access procedures.
- Experience in the banking or financial sector, or understanding of the basic principles and requirements of banking.
- A technical background with IT practices.
About the company
Raiffeisen Bank Ukraine is a retail and commercial bank that offers a wide range of banking services across Ukraine. It operates through a nationwide network of outlets and combines front-office customer interactions with back-office support to deliver high-quality service and manage risks. The bank leverages a long history and the expertise of the Raiffeisen international network to provide standard products (like deposits, loans, payments) and innovative services through its branches, digital channels, and back-office operations. Compared with peers, its strength comes from being part of the Raiffeisen International group, which supports risk management, technology modernization, and trusted customer relationships, plus a structured organization with clear lines of business. The goal is to improve customer service quality, ensure effective risk control, and grow trust and recognition among clients and partners while expanding access to banking services across Ukraine.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Kyiv, Ukraine
Founded
1992
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Simplify's Take
What believers are saying
- H1 2026 deposits rose to UAH 216.5 billion, up 8% since January.
- Loans to customers reached UAH 93.5 billion, with 35% of assets in lending.
- EBRD signed a third 2026 guarantee tranche covering EUR 200 million in business loans.
What critics are saying
- NBU fined Raiffeisen UAH 16.1 million on August 7, 2026 for monitoring failures.
- Russia litigation still threatens RBI liquidity after the July 2026 Vienna lawsuit.
- A forced RBI exit from Russia would intensify ownership pressure on Ukraine operations.
What makes Raiffeisen Bank Ukraine unique
- Raiffeisen Bank Ukraine is Ukraine's largest private bank with foreign capital, per June 2026.
- MyRaif reached 1.66 million active users after 250,000 first-half 2026 additions.
- It processed every twelfth euro or dollar of Ukraine's foreign trade in early 2026.
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Benefits
- Health Insurance
- Paid Vacation
- Parental Leave
- Hybrid Work Options
- Wellness Program
- Mental Health Support
- Professional Development Budget
- Employee Referral Bonus
- Legal Services
- Employee Discounts