Genesys Cloud Engineer
About the job
- At least 2 years of hands-on experience implementing Genesys Cloud solutions.
- Experience participating in at least two Genesys Cloud implementation projects.
- Strong knowledge of Genesys Cloud CX platform configuration.
- Experience developing contact routing solutions using Architect.
- Experience implementing one or more customer interaction channels: voice, email, chat, SMS, or Open Messaging.
- Experience with Genesys Cloud APIs, integrations, and customizations.
- Understanding of cloud environments such as AWS and/or Microsoft Azure.
- Experience working in Agile development environments.
- Design, configure, and implement Genesys Cloud CX solutions.
- Develop customer interaction flows using Genesys Architect.
- Configure and implement voice, email, chat, SMS, and messaging channels.
- Build and customize outbound campaigns.
- Develop API-based integrations between Genesys Cloud and external systems.
- Support migration projects from legacy contact center platforms to Genesys Cloud.
- Configure and implement Workforce Engagement Management capabilities.
- Design reporting solutions and real-time monitoring dashboards.
- Integrate third-party chatbots and voicebots with Genesys Cloud.
- Contribute to AI-powered customer service solutions, including virtual agents and conversational experiences.
- Collaborate in Agile, cross-functional delivery teams.
- Genesys Cloud Certified Professional certification.
- Experience in financial services or banking sector projects.
- Workforce Engagement Management implementation experience.
- Virtual Agent, chatbot, or voicebot implementation experience.
- Experience with AI Studio and Agentic Virtual Agent solutions.
- Experience integrating third-party reporting platforms.
- Testing and quality assurance skills.
- Technical background in software development, contact center development, or solution architecture.
About the company
Tieto provides IT services to help businesses run more efficiently in a multi-sourcing, digital environment. Its offerings include consulting, system integration, cloud services, security, and industry-specific solutions across sectors such as energy, retail, finance, healthcare, and public sector. The company helps clients modernize their operations by combining business and IT transformation, data-driven insights, and managed services to enable digital experiences, compliant governance, and streamlined IT operations. Its approach differentiates itself through its emphasis on service integration and management (SIAM) in multi-vendor landscapes, end-to-end industry-focused solutions, and ongoing support that covers security, cloud orchestration, and transformation programs. Tieto’s goal is to help customers accelerate digitalization, improve efficiency, and realize cost predictability through integrated, secure, and scalable IT services.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Helsinki, Finland
Founded
1968
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Simplify's Take
What believers are saying
- Q1 2026 adjusted EBITDA margin reached 14.7% despite 3% revenue decline.
- 26 Apr 2026 cost program hit EUR 105 million run-rate savings.
- Jan 2026 Spain acquisitions and April Microsoft partnership expand selective growth paths.
What critics are saying
- 29 Apr 2026 cut up to 500 Tech Consulting jobs amid weak demand.
- 11 May 2026 arbitration with JS BidCo carries a EUR 110 million counterclaim.
- 2026 growth stays flat or negative, and Oslo delisting narrows liquidity.
What makes Tieto unique
- 24 Mar 2026 renamed to Tieto, sharpening identity around vertical software.
- 2026 strategy centers on Banktech, Caretech, Indtech, and Tech Consulting.
- 1 Jul 2026 Microsoft Copilot specialization deepens Tieto's AI delivery credibility.
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Benefits
- Flexible Work Hours