INACTIVE
Full-Time
Home Manager
Florida
Posted on 4/17/2024
Co-ownership service for luxury second homes
Real Estate
Mid, Senior
Miami, FL, USA
Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
- 3 - 5 years of experience in service-driven property management and/or hospitality operations
- Experience working in property management or accounting software and ability to learn new platforms
- Strong, progressive experience in hospitality service operations or residential property management preferred
- Strong background in property financials, creation and management of annual budgets
- An affinity for customer service and satisfaction
- Flexibility in scheduling, this role will regularly have to work weekends
- Strong organizational, written and verbal communication, and problem-solving skills
- A self-starter with strong customer-first sensibilities
- A willingness to roll up your sleeves to get the job done
- Basic handiness with simple tools (screwdriver, wrench, etc.)
- Technical aptitude with basic home systems (wifi, sound systems, televisions, smart home appliances, etc.)
- Have a high energy, positive, and professional attitude
- You are detail-oriented, extremely organized, capable of dealing with ambiguity
- You currently reside in, or within commuting distance of: Miami/ Fort Lauderdale
Responsibilities
- Ensure ultimate owner satisfaction with their Pacaso home and experience, including delivering of our service promise of a consistently clean and well-maintained home
- Serve as primary Point-of-Contact for Homeowners in Miami
- Manage the day to day operations within your portfolio which can include; vendor management, project management, asset management and owner experience
- Ensure homes are consistently at a stay ready status through onsite inspections, inventory restocks, cleaning assessments, property needs
- Responsible for property financials, creation and management of annual budgets and facilitate owner votes
- Be the expert of every Pacaso home in your Miami/ Fort Lauderdale portfolio
- Create home manuals explaining the functionality and features of the homes to Owners
- Proactively keep owners updated on the status of their work orders and requests as well as any upgrades and maintenance planned for the home
- Utilize Pacaso integrated platforms to assist in managing the health of your portfolio
- Communicate with owners prior to their stay to set expectations on the status of all work orders and owner requests
- Check-in with owners throughout their stay to ensure the stay experience is positive
- Act as liaison between Homeowners when issues arise during their stay or throughout their lifecycle as a Pacaso owner
- Ability to resolve conflict with owners throughout their lifecycle as well as community partners such as; vendors, neighbors etc.
- Anticipate the owner’s needs by delivering surprise and delight moments to owners
- Assist in strengthening the owner’s bond with their home and boosting the owner’s sharing of their Pacaso experience with family and friends
- Inspect the work of high-quality local service partners and providers aligned to our owner experience promise & service standards
- Partner closely with sales, product, and marketing to align objectives and workflows and provide owner-centric perspective and feedback
- Promote a highly collaborative, owner-centric, data-driven culture that challenges norms with a bias toward action
Pacaso offers a unique opportunity to work at the intersection of real estate and technology, specializing in co-ownership services for luxury second homes. The company leverages proprietary technology to streamline property management and scheduling, setting a benchmark in making luxury home ownership more accessible and manageable. Working here means you're part of a team that stands out in a niche market, offering a clear competitive advantage and a commitment to simplifying high-end investment.
Company Stage
Series C
Total Funding
$1.5B
Headquarters
San Francisco, California
Founded
2020
Growth & Insights
Headcount
6 month growth
↑ 5%1 year growth
↑ 2%2 year growth
↓ -37%INACTIVE