Junior Operational Resilience Officer
AXA
Junior Operational Resilience Officer
AXA
Global insurer offering life, property, casualty
We are looking for a Junior Operational Resilience Officer. To drive operational frameworks, safeguard IT service continuity, and lead critical incident response. If you're a proactive problem-solver passionate about BCM, risk mitigation, and protecting vital tech infrastructure, let's build a resilient tomorrow!
About the job
Main missions
Your responsibilities include:
Contribute to ensure a consistent framework is in place to systematically identify, measure, mitigate, report, monitor, and manage the most significant risks
Contribute to the implementation and strengthening of Operational Resilience strategies
Support the Global Technology Resilience Team in developing, revising, and overall execution of the Business Continuity and IT Services Continuity Plans and Solutions
Contribute to the maintenance in Operational Conditions of the Global Business Continuity and Disaster Recovery Plans to be ready to be activated in case of crisis.
Actively participate to group initiative and strategic programs linked to Operational Resilience.
Contribute to the execution of the Crisis Management Process. According to the yearly plan and crisis risk scenarios, you will manage the organization of the tests and support the Incident Management team during those tests.
Support the Incident Management Team, ensuring agreed-upon processes and plans are followed in case of Crisis activation.
A specific focus is expected to support Cyber Crisis or Incident.
Organize the tests and exercises to ensure that the responses are well maintained and operational.
Support the Business Impact Alignment with IT Service Continuity.
Ensure the follow-up of the responsiveness of the critical IT systems in case of disaster by consolidating information of implementation of solution, plans, tests, planning, level of maturity, ownerships...
Contribute to follow up the remediation action identified in the transversal controls and make sure that they are resolved in your area.
Be the IT Service Continuity Officer in charge of the relationship with several AXA entities the GTR team provides services for.
Expected skills & experience
We are looking for someone with the following experience and skills:
Experience
Technical skills
Soft skills / transversal skills
Where will you be in the organization?
The division
Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.
The department / team
You will join the Global Service Operations Departement, within Group Technology Operations (GTO) Division.
Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements) and Security Instructions.
Our main missions:
• Managing QoS as well as continuous service improvements for all AXA entities and across all AXA GO products transversally.
• Supporting the Market by fronting the Entity operationally to ensure QOS, offering a centralized view for all global services provided by AXA GO Products
• Operating standardized, globalized key platforms & transversal services while leveraging automation and self-service capabilities.
• Monitoring the performance of AXA GO applications and infrastructure to identify or anticipate any issues or anomalies that could impact the organization's operation
• Managing IT operations processes, in particular swift and sustainable incident resolution, controlled change management as well as Asset & Configuration Management.
• Facilitating Technology Resilience Services for the Entities and AXA GO, securing Business Continuity in case of Disaster or Crisis Scenarios.
• Leading the IT Operations standards definition, implementation and governance and ensures adherence to these standards including external vendors.
• Delivering and operating AXA’s Datacenters
What we offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
About the entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
AXA is a global insurer and asset manager that provides life, health, and property and casualty insurance, as well as related financial services. Its products work by customers paying insurance premiums in exchange for coverage against risks; AXA pools risk across many policyholders, prices premiums based on risk, and pays claims when events occur, while also offering investment and retirement products through its asset management arm. The company has grown through large acquisitions, giving it a wide geographic footprint and a diverse mix of personal, commercial, and specialty insurance offerings. This scale and breadth set AXA apart from many competitors, alongside a long history of strategic mergers that expanded its reach to customers around the world. AXA’s goal is to be a leading global insurer and asset manager, delivering financial protection and long-term value to customers and stakeholders.
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