B. F. Saul Company
Manages business-class hotels under major brands
Front Desk Agent
About the job
- A high school diploma or GED is required.
- At least 1 year of prior guest service experience is required, preferably in a hospitality setting.
- Excellent verbal communication skills are required.
- The ability to pay attention to detail, remain customer focused, and perform duties in a fast-paced environment is required.
- The ability to lift, push, and pull up to 75 pounds occasionally is required.
- Anticipate and respond to guests in a friendly and positive manner while providing a high level of service.
- Process guest check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assist guests with knowledge of the hotel property, local attractions, and operating hours for hotel outlets and services.
- Contribute to team efforts and assist other departments when necessary.
- Follow the guest service recovery program.
- Use proper selling techniques, follow room-availability restrictions and booking policies, and up-sell rooms and amenities to maximize room revenue.
- Handle cash and process financial transactions according to company procedures.
- Use equipment properly and follow cost controls to reduce expenses and waste.
- Plan, organize, and prioritize work duties to produce the required volume of work.
- Follow company work rules and department procedures and attend required department and hotel meetings.
- Maintain a clean and safe work area in compliance with company, brand, and local, state, and federal regulations.
- Follow procedures for guest and team-member incidents and hotel emergency procedures.
- Prior guest service experience in a hospitality setting is preferred.
About the company
BF Saul Company Hospitality Group operates a portfolio of business-class hotels owned by the BF Saul Company in the Washington, DC area, leveraging financial strength from its parent. It runs properties under brands such as InterContinental, Marriott, Leading Hotels of the World, Best Western, and Hilton to attract business travelers and conference attendees. Revenue comes from room bookings, events, dining, and recreational services across branded properties, maintained by standardized service across the portfolio. The goal is reliable, high-quality lodging for professionals and events, supported by a strong workforce and a long-standing corporate backing.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1892
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Simplify's Take
What believers are saying
- B.F. Saul still reported 1,100 hospitality professionals in August 2026, signaling operating scale.
- Spark by Hilton Germantown and The Watermark Hotel expand exposure to newer demand pockets.
- An August 2026 opening of multiple jobs suggests active hiring across operations and maintenance.
What critics are saying
- The 2025 Herndon-to-Fairfield conversion shows aging assets require downtime and capital spending.
- B.F. Saul's 2018 EEOC settlement still stains employer reputation with hospitality workers.
- Heavy DC-region concentration ties results to government travel and office demand, risking sudden occupancy drops.
What makes B. F. Saul Company unique
- B.F. Saul runs 26 hotels across DC, Virginia, Maryland, Florida as of 2026.
- It pairs owned properties with long-term brand franchises from Marriott, Hilton, IHG, and Best Western.
- The Watermark Hotel adds an independent, Capital One-backed 300-suite asset in Tysons.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Paid Vacation
401(k) Retirement Plan
Paid Life Insurance
Tuition Reimbursement