Baggage & Transportation Agent
About the job
- A diploma is required; Hospitality or Hotel Management is preferred.
- At least one year of relevant experience in hospitality or guest services is required.
- Strong customer service and communication skills are required.
- A good command of English, Cantonese, and Putonghua is required.
- Proficiency in Microsoft Office is required.
- Coordinate transportation bookings and guest transfers.
- Handle luggage movement, storage, and deliveries efficiently.
- Assist guests with enquiries and special requests.
- Maintain accurate records of transportation, parcels, and luggage movements.
- Work closely with Airport, Forecourt, Driver, Concierge, and Front Desk teams to ensure smooth operations.
- Knowledge of Shiji is an advantage.
About the company
The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Central and Western District, Hong Kong
Founded
N/A
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Simplify's Take
What believers are saying
- 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
- Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
- Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.
What critics are saying
- The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
- HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
- A weak China or Japan luxury cycle would crush returns at newly ramped hotels.
What makes The Hongkong and Shanghai Hotels unique
- The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
- HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
- The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.
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Benefits
- Flexible Work Hours
- Paid Vacation
- Bus transit reimbursement