Director Workday Solutions

Job Description:

At National Church Residences, we believe every senior should lead a vibrant, healthy, and independent life. Since 1961, our mission has been to provide quality housing that meets the diverse and evolving needs of seniors.

With over 340 communities across 25 states, we are the nation’s largest not-for-profit provider of affordable senior housing and the leading employer of service coordinators. In addition to residential senior communities, we offer home and community-based services and permanent supportive housing for formerly homeless and disabled individuals.   

Division: Corporate – Information Technology 

Reports to:  VP Information Technology 

Supervises: Workday Finance and HRIS Teams

PURPOSE  

As Director, Workday Solutions you are responsible for the strategic leadership, governance, and day-to-day management of National Church Residences’ Workday platform across Human Capital Management (HCM), Financial Management, and Adaptive Planning. 

You will serve as the primary technology owner for Workday, setting the platform roadmap, driving system optimization, and leading a cross-functional team supporting Finance and HR business processes. The Director partners with senior stakeholders across Finance, HR, and IT to translate business priorities into scalable, secure, and compliant Workday solutions that maximize the organization’s return on investment. 

ESSENTIAL FUNCTIONS 

• Serve as the primary technology owner for National Church Residences’ Workday platform (HCM, Financial Management, and Adaptive Planning) setting strategic direction, product roadmap, and bi-annual release planning across modules 

• Lead, mentor, and develop a team of Workday HRIS and Finance professionals; oversee hiring, training, coaching, performance management, and career development for direct reports 

• Direct the configuration, optimization, and ongoing support of Workday HCM (Core, Compensation, Benefits, Recruiting, Talent, Time Tracking) and Financial Management/Adaptive Planning modules to align with evolving business requirements 

• Collaborate with cross-functional stakeholders across Finance, HR, IT, and business units to gather requirements, prioritize enhancements, and translate business priorities into scalable technical solutions 

• Own Workday and Adaptive Planning business process configuration, workflow rules, and tenant configuration; ensure alignment with data privacy, HIPAA, and organizational compliance standards 

• Manage Workday release cycles and change management, including testing, stakeholder sign-off, and communication plans for new functionality and upgrades 

• Maintain data mapping, integration oversight, and reporting/data visualization strategy between Workday and other internal and external systems (e.g. M-Files, Microsoft Fabric, Power BI) 

• Act as the primary liaison with Workday and third-party partners/consultants, driving vendor relationship management, contract discussions, and evaluation of new functionality against the platform roadmap 

• Lead support for Finance’s Adaptive budgeting cycles (Parent and Healthcare), including sheet builds, dashboards, and reporting to meet critical budget deadlines 

• Establish and maintain governance frameworks, documentation, and standard operating procedures consistent with N^^’s Application Management Framework 

• Provide regular reporting to IT leadership on platform health, project status, risks, and roadmap progress 

• Resolve Workday system issues, engaging external consultants as needed; investigate root causes and implement appropriate solutions in partnership with end-users 

EXPECTATIONS 

• Demonstrates and maintains a positive, professional manner; manages time efficiently and effectively; provides leadership as a role model to promote a team approach; collaborates and participates in policy creation and appropriate problem-solving methods. 

• Adheres to all policies, procedures, terms, and conditions set forth in the National Church Residences Employee Information Guide, Code of Conduct, applicable facility handbooks, corporate compliance requirements, drug-free workplace standards, safe work practices, and all federal, state, local regulations and laws. 

• Ensures assigned work is performed with respect and dignity for residents, clients, families, staff, and stakeholders, consistent with organizational mission and values. 

• Reports complaints, allegations of abuse, misappropriation of funds or property, and suspected compliance concerns through appropriate channels. 

• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security, and HIPAA training, and exhibits behavior consistent with the Code of Conduct in the performance of duties. 

• Performs other duties as assigned. 

Education: Bachelor’s degree in Information Systems, Human Resources, Finance, Computer Science, or a related field, or equivalent experience. Master’s degree a plus. 

Experience:  

• Minimum of 8-10 years of progressive experience configuring and/or administering Workday, spanning HCM and/or Financial Management modules 

• Minimum of 3–5 years of experience in a leadership role managing technical teams, in a customer-focused, fast-paced environment 

• Hands-on experience with Workday Adaptive Planning strongly preferred 

• Experience partnering with Finance and HR business stakeholders to translate priorities into system configuration and process improvements 

Skills:  

• Strong understanding and knowledge of Workday HCM, Financial Management, and Adaptive Planning business processes. 
• Must have excellent communication, comprehension, and interpersonal skills.  Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood. 

• Ability to translate technical concepts into clear, actionable guidance for non-technical stakeholders.

• Excellent verbal and written communication skills; highly developed detail orientation, problem solving, and analytical skills.

• Strong decision making, reasoning, and vendor management skills. 

• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint).

• Ability to thrive in fast-paced environments and manage multiple concurrent projects and priorities simultaneously.

• Able to work well independently and under pressure; able to successfully lead others in an environment of complexity. 

• Ability to handle highly sensitive data with confidentiality and integrity. 

• Strong motivational skills and a high emotional intelligence quotient (EQ); ability to organize and prioritize work individually and within a team environment.

Travel: Occasional 

Licensure:  

The following Workday Pro certifications are relevant to this role. Certification is not required at time of hire but is strongly encouraged within the first 12–18 months, prioritized by platform scope: 

• Workday Pro HCM Core Certification (preferred) 

• Workday Pro Record to Report and/or Procure to Pay Certification – Financial Management (preferred) 

• Workday Pro Adaptive Planning Certification (preferred) 

• Workday Pro Compensation, Benefits, and/or Recruiting Certification (a plus) 

• Workday Pro HCM Reporting or Financial Reporting Certification (a plus) 

• Workday Pro Cross-Application Platform Administrator Certification (a plus) 

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support
• Parental Leave paid at 100% for four weeks
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Supplemental benefits such as Life and AD&D for you and your family, Accident Insurance, Hospital Indemnity, and Critical Illness. 
• Flexible Spending Accounts for Dependent Care and Transportation & Parking
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• Retirement Savings Plan offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses
• Paid Time Off (PTO), 9 paid Holidays and Parental Paid Leave at 10In return, National Church Residences offers an excellent total reward package that includes:0%

(Programs vary depending on Full Time, Part Time or Contingent Status)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.