Team Leader Field Service Engineers

Job Description

You will lead and develop a team of Field Service Engineers in your assigned country or countries and take ownership of growing the local service business with the Regional Service Manager. You will combine leadership, customer engagement, and business development to strengthen service operations and drive service growth.

What you will lead

Develop the country service business

• Build and deliver a country service plan with the Regional Service Manager, based on customer needs, installed-base opportunities and team capacity.
• Drive opportunities for service agreements, maintenance, upgrades and other relevant service offerings. Re-engage customers who make limited use of our services.
• Work with Service Sales and account managers to progress opportunities from customer discussion through quotation, follow-up and delivery. Agree who owns each action.
• Review revenue, costs and the opportunity pipeline. Identify gaps and take action within agreed commercial authority.

Build lasting customer relationships

• Maintain regular contact with priority customers, understand their operating challenges and agree service plans that support their production needs.
• Coordinate with sales and support colleagues so customers receive a joined-up approach and clear commitments.
• Take ownership of service escalations in your country scope, coordinate resolution and use feedback to strengthen the relationship.

Lead and develop your team

• Coach and support engineers through regular conversations, performance reviews, and onboarding.
• Help engineers identify opportunities, build confidence in customer interactions, and enhance technical capability.
• Work with planning to balance day-to-day service commitments with customer visits, development work and future demand.

Deliver sustainable growth

• Ensure service commitments can be delivered safely and effectively. Match commercial ambitions to skills, resources and customer expectations.
• Use service data and CRM records to track actions, review results and improve delivery. Prepare business cases for improvements where needed.
• Lead change and contribute to regional initiatives that improve the customer experience and service performance

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

Qualifications

What you bring:

As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.

• Experience leading or developing people in service, technical operations or a closely related business, with evidence of coaching and managing performance.
• Examples of growing service revenue, developing customer accounts or improving adoption of service offerings. You can explain your contribution and the results.
• A practical understanding of field service and industrial customer needs, supported by technical experience or close work with engineering teams.
• The ability to build a country plan, prioritise opportunities and work with sales colleagues to convert customer needs into commercially sound service proposals.
• Confidence discussing revenue, costs and business performance, and using CRM and service data to decide where to act.
• Strong customer communication and negotiation skills, including the ability to set realistic expectations and handle difficult conversations.
• A firm commitment to health and safety, team development and dependable service delivery.
• Fluent English and proficiency in Microsoft Office; any additional languages are welcome.
• A relevant engineering or business qualification, or equivalent experience. Demonstrated leadership and commercial contribution are central to the role.

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Additional Information

Why Work for Us?

At TOMRA Food, we offer a long-term career. Here’s what you can expect when you become part of our team:

• Hybrid working policy 
• Car provided
• Hospitalisation insurance with dental care for you and your family.
• Group insurance (life, retirement, disability).
• Bike lease.
• Access to our share purchase program.
• Bonus on personal and company performance, meal vouchers, eco-cheques.
• 26 days of annual leave (20 statutory + 6 based on 39/hour contract).
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste.
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates 
• Global career opportunities with a strong record for promoting internally.
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and being creative is encouraged.

How to Apply:

If this sounds like you, we would love to hear from you! All applications will be managed in the strictest confidence.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. 

Compensation: 59000 to N/A (EUR) (YEARLY)