Lab Development Engineer - Dedicated Cloud Training

Description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

The Dedicated Cloud Training team is looking for a customer-obsessed detail-oriented Lab Development Engineer to develop hands-on training labs and automation solutions to support the Curriculum Development team.

As a Lab Development Engineer you will be responsible for defining and implementing next-generation technology for publishing training curriculum and improving the student training experience. You will have the opportunity to dive deep into technologies including AWS CI/CD pipelines and automation as you design tools and systems for integrating and publishing changes to curriculum in a rapid agile manner. You will participate in the technical design and implementation of hands-on training labs and will perform code reviews to ensure lab reliability and scalability across our worldwide training offerings. You will work hand-in-hand with our Curriculum Development team to design, develop, revise, and troubleshoot labs and interactivity that run the gamut of AWS services. You will also utilize your deep technical skills and in-depth knowledge of AWS to ensure that the lab environments used by our students to train on AWS services are rigorously tested and continuously updated and are structured to achieve specific concrete learning objectives. You will also be involved in larger initiatives to gather data on ongoing lab health so that any issues with labs can be addressed in a timely proactive manner.

The qualified candidate will have experience designing and developing hands-on labs or other technical training materials excellent writing skills a deep technical knowledge of one or more IT domains and the ability to provide analysis of learning materials from a technical perspective. Above all you will have a passion for learning and contributing to team and customer success.

This position requires that the candidate selected be a US Citizen.

Key job responsibilities
• Create and maintain automated lab publishing processes used by Curriculum Developers Solutions Architects and other cross-functional teams.
• Identify opportunities for automation of curriculum publication processes and lab environment monitoring. Implement these solutions using various programming languages and AWS technologies all with an eye toward delighting customers and increasing the overall operational efficiency of the business.
• Design and develop new labs based on requirements provided by Curriculum Developers and subject matter experts. Partner with Curriculum Developers to write lab content to ensure consistency and quality.
• Assist in the design implementation and review of code for hands-on lab offerings ensuring that all new and existing labs can be created in a reliable repeatable and scalable manner.
• Coordinate and perform the testing of new labs prior to release.
• Provide front-line support for training courses ensuring a rapid resolution to issues surfaced by customers and instructors.
• Gather and collate data from instructors who are teaching classes and from students who have taken labs and respond proactively to lab issues and usability feedback.
• Design and implement systems for measuring and improving lab quality such as health dashboards and automated continuous testing frameworks.

A day in the life
In this role you'll work hand-in-hand with Curriculum Developers Solutions Architects and subject-matter experts to build and maintain the hands-on labs AWS learners use worldwide. A typical day includes designing and coding new labs reviewing code for reliability and scalability automating publishing and monitoring pipelines and testing labs before release. You'll troubleshoot issues surfaced by instructors and students analyze lab-health data and proactively improve quality through dashboards and automated testing frameworks — ensuring every lab environment is rigorously tested continuously updated and structured to achieve concrete learning objectives.

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 1+ years of Microsoft Office products and applications experience
- Experience designing and developing IT or technical training materials and content
- Bachelor's degree or equivalent, or 2+ years of Amazon RME (Reliability Maintenance Engineering) BB/3P Full Time Exempt experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Learning & Development and course facilitation
- Experience in a training role, including technical training
- Experience conducting predictive and preventative maintenance procedures on material handling equipment and automated systems
- Experience repairing material handling equipment (MHE), automated conveyor systems, and related mechanical/controls equipment
- Experience implementing and enforcing safety standards within warehouse and maintenance environments
- Experience troubleshooting and performing diagnostics on material handling equipment (MHE) to identify and resolve complex operational issues

Preferred Qualifications

- Experience with graphic training systems and multimedia content creation
- Experience with Learning Management Systems (LMS) administration and reporting
- Experience with technical writing and instructional design
- Experience developing or delivering training programs across multiple sites or regions
- Experience working cross-functionally across several teams both technical and non-technical
- Experience managing multiple projects, prioritizing, planning, and managing time

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.