Full-Time

Senior Desktop Support Analyst

Confirmed live in the last 24 hours

Goodwin

Goodwin

1,001-5,000 employees

Global law firm specializing in transactions

Legal

Compensation Overview

$68.6k - $122.5kAnnually

Senior

Boston, MA, USA

Hybrid work schedule with flexible arrangements.

Category
Customer Support
Customer Success & Support
Required Skills
Citrix
Android Development
Requirements
  • Bachelor’s Degree in computer Science or related field or equivalent work experience.
  • Two or more years knowledge and experience troubleshooting and working with Microsoft Windows and Office Suite including legal specific applications add-ons, including document management experience and handheld technologies.
  • Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal.
  • Ability to adjust to constantly changing priorities and employ time and task management methodologies towards successful accomplishment of workload.
  • Basic network administrative experience with Microsoft Active Directory. SCCM and FIM knowledge is a plus.
  • Experience working with connectivity and application troubleshooting with VMware View, Citrix and VPN environment.
  • Experience includes thorough understanding of a desktop operating system managed environment and integration points with Microsoft Office and other legal applications.
  • Experience with Cisco IP Telephony is a plus. This includes adds and changes in Cisco Unified Call Manager and Cisco Unity Voicemail.
  • Ability to troubleshoot issues with a wide variety of Apple and Android based mobile devices.
Responsibilities
  • Provide direct, hands-on and remote support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.
  • Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
  • Provide 2nd level support for all software escalations from User Support.
  • Provide 2nd level support for all remote access calls escalated from User Support (VmWare View, Citrix, and VPN).
  • Responsible for hardware procurement: including placing orders through online purchasing tools for specified vendors for PCs and hardware peripherals and management inventory of those items.
  • Assess software compatibility with current operating system and execute on the installation and maintenance of practice specific applications.
  • Assist and mentor the other team members on various technologies.
  • Plan, schedule and execute on computer equipment installations, imaging, upgrades and replacement projects.
  • Pro-actively assesses employee capacity working with business administrators to ensure appropriate level of hardware inventory to meet business needs.
  • Utilize and leverage current mechanisms to obtain feedback from end users. Analyze results of feedback from end users, make recommendations for support process improvement to senior management, and implement approved changes.
  • Act as a liaison between the other support groups within IT to ensure proper communication about new user services and/or problems with existing user services is taking place.
  • Collaborate with IT Infrastructure team perform occasional hands-on IT infrastructure hardware installation and maintenance.
  • Effectively translate user requests, business needs and technical specifications into formal written documentation.
  • Engage end users in a consultative capacity providing solutions and desired outcomes.
  • Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.
  • Responsible for physical asset inventory and asset management within the office.
  • Ability to participate in firm wide, off-hours on-call rotation.
  • Act as primary point of contact for troubleshooting server room related issues as well as assisting with installation or removal of server room hardware.

Goodwin is a global law firm that provides legal services to businesses in various industries, including financial services, life sciences, private equity, real estate, and technology. The firm specializes in complex transactions, high-stakes litigation, and advisory services, helping clients navigate intricate legal issues and close significant deals. Goodwin operates on a business model that charges fees for its services, which can be billed hourly or on a project basis. What sets Goodwin apart from its competitors is its strong presence in major cities worldwide, allowing it to serve a diverse client base that includes both startups and established corporations. The firm's goal is to deliver tailored legal solutions that meet the specific needs of its clients, ensuring a seamless legal experience across different jurisdictions.

Company Stage

N/A

Total Funding

N/A

Headquarters

Boston, Massachusetts

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Goodwin's continuous expansion, including new offices and high-profile partner hires, indicates robust growth and opportunities for career advancement.
  • The firm's initiatives like the ADHD support program demonstrate a commitment to employee well-being, fostering a supportive work environment.
  • Goodwin's involvement in high-stakes litigation and complex transactions offers employees exposure to challenging and rewarding legal work.

What critics are saying

  • The competitive legal market requires Goodwin to consistently innovate and differentiate itself to maintain its market position.
  • Rapid expansion and frequent partner hires may lead to integration challenges and potential cultural misalignment.

What makes Goodwin unique

  • Goodwin's global presence in major cities like New York, San Francisco, and Hong Kong allows it to offer seamless legal services across multiple jurisdictions, unlike firms with a more localized focus.
  • The firm's diverse client base, including companies in life sciences, technology, and financial services, showcases its ability to provide specialized legal solutions tailored to various industries.
  • Goodwin's strategic partnerships, such as with Passthrough for investor onboarding, highlight its commitment to innovation and client service enhancement.

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