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Despegar

Online travel agency: flights, hotels, rentals

Technician 2 - Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Three years of prior experience in technical support or a help desk.
  • Experience working with Linux, Windows, and Mac operating systems.
  • Knowledge of hardware and connectivity.
  • Analytical ability and problem-solving orientation.
  • Proactivity, autonomy, and ability to work under pressure.
  • Clear communication and customer orientation.
  • Ability to adapt to dynamic, high-demand environments.

Responsibilities

  • Ensure the operational continuity of company users.
  • Manage technical incidents affecting Group users.
  • Analyze, diagnose, and resolve failures related to software, hardware, and connectivity.
  • Record and document incidents in management tools.
  • Ensure compliance with defined service-level agreements, quality standards, and response times.
  • Identify opportunities to improve operational processes and support workflows.
  • Collaborate with Customer Service, IT, Implementations, and Commercial teams.
  • Manage inventory of equipment, mobile phones, and licenses.
  • Record equipment assignments, repairs, and decommissioning.
  • Propose tools or solutions that improve the IT team's work.

Desired Qualifications

  • Basic programming or scripting knowledge.
  • Knowledge of artificial intelligence tools.

About the Company

Despegar

Online travel agency: flights, hotels, rentals

Despegar.com operates as a travel booking platform in Latin America, letting travelers find and reserve flights, hotels, car rentals, and other travel services. Users search across multiple providers on Despegar’s site, compare options, and complete bookings directly, with the company earning commissions from suppliers for each transaction and additional revenue from advertising and related services. The platform differentiates itself through its regional focus on Latin America, a wide catalog of travel products from various providers, and its business model that relies on commission revenue and ads rather than owning all inventory. Despegar’s goal is to streamline how travelers in the region discover and book travel, expanding its market share in Latin America’s online travel market.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Buenos Aires, Argentina
Founded
1999

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