Bilingual Claims Representative - French

Join our dynamic Customer Service team and be the friendly voice that turns customers into advocates! We're looking for enthusiastic professionals ready to make a real difference in our customers' daily experiences.

What will you do:

• Support customers and sales teams by managing order processing, addressing pre-sales and post-sales queries, and providing essential information about stock levels, credit, logistics, and products
• Handle customer service requests through multiple channels while identifying opportunities to enhance customer satisfaction
• Process and administrate orders while maintaining high accuracy standards
• Participate in revenue generation activities including lead qualification and outbound campaigns
• Create and manage sales opportunities for our teams and partners

What will make you successful:

• Strong customer service orientation with excellent communication and problem-solving abilities
• Demonstrated ability to handle multiple tasks while maintaining attention to detail
• Experience with order processing systems and customer relationship management tools
• Proven track record of meeting customer satisfaction goals
• Ability to work independently while contributing to team success

Qualifications:

• Must be a Bachelor's or University Degree Holder
• Must be willing to work on a hybrid setup during US business hours in Rosario, Cavite
• Must be fluent in English and French

• Strong analytical, probing, and problem-solving skills

• Excellent written and verbal communication abilities

• High attention to detail

  Strong communication skills that build trust and clarity with customers and colleagues alike
• A proactive mindset that anticipates challenges and takes ownership of resolutions
• Adaptability and composure when managing multiple priorities in a fast-paced environment
• Attention to detail and commitment to maintaining high-quality standards in every interaction

What's in it for me?

• A collaborative team environment where your contributions directly impact customer loyalty
• Opportunities for professional development and career growth within a dynamic organization
• Exposure to cross-functional operations and diverse business challenges
• A role where every day brings new opportunities to solve problems and make a difference

Ready to deliver exceptional customer care? Apply today and join a team that values your impact!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.