Renewals Specialist

<p><span style="color:#525252"><span>As a Customer Success Manager (CSM) you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams.</span></span></p><p><span style="color:#525252"><span><br /></span></span></p><p style="color:!important"><span style="color:#525252"><span>• Operate as the main point of contact with ThousandEyes customers</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Launch and on-board new customers, and set them up for success with the platform</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Become a trusted adviser for the partners and operational teams via the ThousandEyes platform</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Understand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Ensure the timely renewal communication and closure</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Conduct business reviews with customers, tracking outcomes and follow-up items</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Forecast and track key account metrics</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Identify and qualify growth opportunities, collaborate with sales teams to drive closure</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Drive customer renewal</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Assist with high severity requests or issue escalations as needed</span></span></p><p><span style="color:#525252"><span><br /></span></span></p><p style="color:!important"><span style="color:#525252"><span><b>Minimum Qualifications</b></span></span></p><p style="color:!important"><span style="color:#525252"><span>• 5+ years of professional experience in software sales, including experience managing and closing sales opportunities.</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Experience generating sales pipeline through outbound prospecting and lead generation.</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Experience achieving or exceeding sales quotas.</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Experience working in a matrixed organization and collaborating with multiple internal teams and stakeholders to develop and close sales opportunities.</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Bachelor’s degree or equivalent practical experience.</span></span></p><p><span style="color:#525252"><span><br /></span></span></p><p style="color:!important"><span style="color:#525252"><span><b>Preferred</b> <b>Qualifications</b></span></span></p><p style="color:!important"><span style="color:#525252"><span>• A standout 'customer first' attitude</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Outstanding communication and problem-solving skills. Excellent verbal and written communication skills</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Excellent listening, negotiation and presentation skills. Ability to work with various business units</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Highly organized with outstanding follow-up skills</span></span></p><p style="color:!important"><span style="color:#525252"><span>• Technically adept, understanding of software and how businesses use software.</span></span></p><p></p><h1>Why Cisco? </h1><p>At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.</p><p>Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. </p><p>We are Cisco, and our power starts with you. </p><p></p>