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Brandeis University

Research university in Waltham, MA

Assistant Director - Online Faculty Relations

Learning & Development +1Confirmed live in the last 24 hours
Full-timeWaltham, MA, USA

About the Job

Requirements

  • A master's degree is required.
  • At least 3 years of online higher education teaching experience.
  • At least 3 years of experience in faculty services, talent development or recruitment, human resources, or higher education administration.
  • Experience working with and supporting asynchronous online graduate programs and adjunct faculty in higher education and/or in a union environment.
  • Ability to establish strong relationships and collaborate with faculty, colleagues, and other university stakeholders.
  • Proficiency with Microsoft Word, Microsoft Excel, Google Sheets, and Smartsheets or similar applications.
  • Experience using learning management systems.
  • Experience working with a customer relationship management system.
  • Experience with faculty and student information systems such as Workday.
  • Ability to function independently and as part of a team.
  • Clear, effective, and diplomatic communication skills.
  • Ability to demonstrate sound judgment and initiative in solving problems.

Responsibilities

  • Project and maintain appropriate teaching capacity and identify talent needs across new and existing Rabb programs, including for instructors, teaching assistants, program chairs, and program advisory council members.
  • Define hiring plans and oversee hiring processes for instructors, teaching assistants, program chairs, and program advisory council members.
  • Partner with the Provost’s Faculty Affairs team to develop and manage contracts for online faculty, online program chairs, and teaching assistants in accordance with applicable union and university policies.
  • Assign instructors to courses in accordance with union requirements.
  • Coordinate with the Provost’s Faculty Affairs team to ensure timely and accurate compensation processing for instructors, teaching assistants, and program chairs.
  • Facilitate discussions with faculty, teaching assistants, and program chairs to mediate teaching or classroom-management challenges during the term.
  • Monitor and recommend contract renewal or non-renewal and multi-year contract decisions for online faculty and program chairs.
  • Ensure practices and policies comply with the Part-Time Faculty Collective Bargaining Agreement.
  • Direct communications to new and continuing instructors, teaching assistants, program chairs, and advisory council members.
  • Manage instructor resources, including schedules, calendars, handbooks, and university- and school-wide policies and procedures.
  • Manage faculty and program chair involvement in course design and course refresh projects.
  • Facilitate annual faculty meetings with program chairs, including providing thought partnership on topics and scheduling support.
  • Assist with the departmental budget process by tracking faculty teaching and course-development costs and projecting future compensation costs for academic years.
  • Resolve issues, interpret policies, and develop and refine services and processes.
  • Perform other duties and responsibilities as assigned or directed by the supervisor.
  • Design and deliver orientation for new online instructors, teaching assistants, and program chairs.
  • Collaborate with Rabb’s academic leadership, the Learning Design Team, and the Center for Teaching & Learning to develop and implement ongoing online faculty development opportunities, resources, and tools.
  • Conduct course audits to evaluate teaching effectiveness and instructional quality for instructors and teaching assistants throughout each session, and support course reviews as needed.
  • Partner with Institutional Research to manage mid-course and end-of-course evaluation processes and deliver actionable insights for academic quality improvement.
  • Coordinate with program chairs to review faculty performance metrics and provide instructors with timely, constructive feedback.
  • Conduct exit interviews and analyze data to identify patterns and root causes of faculty departures.
  • Analyze factors contributing to faculty turnover and develop retention strategies to mitigate attrition.
  • Monitor satisfaction levels among instructors, program chairs, and teaching assistants, and proactively address issues to enhance job satisfaction and engagement.
  • Create communication campaigns that support teaching excellence throughout the session lifecycle and build community among instructors.
  • Coordinate with internal stakeholders on faculty and program chair involvement in marketing and program promotion, mentorship opportunities, course scheduling, and other departmental projects and needs.
  • Assess course schedules to maximize per-course enrollments and minimize course cancellations.
  • Determine course schedule adjustments during the registration period in collaboration with admissions and student services colleagues.

Desired Qualifications

  • A doctorate is preferred.
  • Moodle experience is preferred.
  • Budget management experience is a plus.
  • Experience with Slate is preferred.

About the Company

Brandeis University

Research university in Waltham, MA

Brandeis University is a private research university in Waltham, Massachusetts. It offers undergraduate and graduate education across the liberal arts, sciences, and professional fields.

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