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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Universal 2

Full-TimeUpdated on 10/15/2026Deadline 10/31/26
No salary listed
Mid
Miraflores, Peru
In Person
Finance & BankingRetail & Commercial Banking

About the job

Responsibilities
  • Receive the metal cash box, recount cash supplied from the vault before operations begin, and balance and reconcile cash at the end of the day.
  • Support filing office documentation and sending it to the general archive.
  • Receive cash and serve customers according to current bank procedures and regulations for deposits and cash withdrawals, account credits and debits for liability products, check payments, bill payments, loan payments by deposit or account debit, foreign currency purchases and sales, transfers, money orders, opening accounts for individuals, and sales of card protection insurance, multiple insurance, and customer insurance withdrawals, among other operations.
  • Identify customers when processing transactions.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operating limits or shortages to the Office Deputy Manager.
  • Offer and/or contract financial products such as cards, loans, installment cash loans, subrogated products, or other products defined in the incentive portfolio.
  • Keep the database for customers served up to date with high-quality information.
  • Evaluate and analyze credit transactions and escalate them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct debit arrangements.
  • Plan commercial activities using available tools and coordinate with the Office Manager and Deputy Manager to meet product, service, and migration targets.
  • Use every opportunity at the teller counter or in the lobby to market products and services and continuously prioritize updating and maintaining customer data during each interaction.
  • Conduct ongoing cross-selling with customers, continuing beyond the immediate transaction to offer complementary products whenever possible.
  • Develop a thorough understanding of customers and their needs using available tools.
  • Serve customers comprehensively, maintain a consistent focus on service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve incidents and complaints responsibly, with quality service and a timely response.
  • Identify dissatisfied customers or customers considering ending their relationship with the bank and offer value-adding alternatives to retain them.
  • Continuously monitor customers' current and overdue risk and plan and carry out necessary recovery and management actions.
  • Properly track the PPG against assigned objectives and activities, make necessary corrections and adjustments, and coordinate with the Office Manager.
  • Attend assigned meetings and actively share findings from account management and relevant information about the characteristics and needs of customers in the assigned segment.
  • Ensure batch transactions are properly controlled and completed, such as cancelling cards before settlement dates.
  • Properly update and file customer documentation.
  • Perform other duties assigned by the manager in response to business needs.
  • Sell card protection insurance, multiple insurance, and customer insurance withdrawals.
  • Conduct commercial activities and campaigns for customers in non-personalized segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances jointly with the Office Deputy Manager under dual control.
  • Participate in and perform the office accounting reconciliation with the Office Deputy Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to money laundering activities.
  • Support the Deputy Manager and/or AS1 with ATM replenishment.

About the company

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Banco Bilbao Vizcaya Argentaria

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Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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