Front Desk Attendant/Receptionist

Elwyn seeks a Front Desk Attendant/Receptionist to be our Family School's first point of contact to engage in opportunities that positively impact the customer experience via face-to-face contact and telephone. This position welcomes participants and visitors and provides clerical support to multiple areas.

DUTIES & RESPONSIBILITIES:

• Ensure the provision of a welcoming environment which includes welcoming program participants and visitors professionally and timely
  • Provide daily front desk coverage 
  • Greet all visitors and alert staff of their arrival and direct visitors to appointments upon arrival
  • Display all sign-in sheets for staff, families/clients, visitors, and vendors
  • Assist families and visitors to comply with Elwyn’s entrance protocols
  • Secure the front door and open the front door between 8:45 am and 9:30 am for arriving families
  • Confirm that the driver and/or the driving assistant sign in all children transported on the van and direct them to appropriate location
  • Verify and maintain contact numbers for both the driver and foster/kinship parent in the event of an emergency
  • Secure the personal belongings of parents and place in the locked cabinet prior to them reporting to the appropriate location
  • Retrieve and return personal belongings of parents from the locked cabinet during break time and at the end of the program day
• Receive and direct all incoming calls in a professional and courteous manner
  • Answer questions efficiently and direct or transfer to appropriate person
  • Engage with consumers to best understand their needs and requests
  • Engage active listening skills with callers with complaints to diffuse emotional situations via telephone and in-person
  • Maintain the call and message database; document complaints and resolution 
  • Track voicemails and appropriate incoming phone calls on the main telephone number on the call log spreadsheet
  • Train temporary workers and employees who provide backup support to the position to operate main telephone to ensure coverage
• Maintain Staff Directory by name, room/office number, telephone numbers/extensions to ensure calls can be directed accurately and expeditiously
• Maintain Staff Evacuation list, update as needed to reflect all current staff and remove all termed staff; actively participate on the Safety Committee
• Maintain and update employees’ email address list to ensure delivery of email communications to all staff when instructed by program management
• Maintain open communication with security department and lobby staff to ensure safety of clients and employees
• Complete clerical duties including, but not limited to, shredding, filing, organization of documents, stocking supplies, organizing clothing, etc., and maintain a reorder supply list for each classroom as necessary and assigned
• Perform other duties as assigned

EDUCATION/EXPERIENCE/QUALIFICATIONS:

• High school diploma or graduate equivalency diploma (GED); post-secondary degree or specialized training in administrative/office work preferred 
• Previous experience working in an office setting; experience in an early childhood/educational setting preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated solid judgment with the ability to solve problems and make decisions in consultation with direct supervisor
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions in consultation with direct supervisor
• Must possess excellent customer interaction, collaboration, written and verbal communication skills, and strong organizational skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Previous experience with phone systems preferred