Elevation Capital

Indian venture capital backing early-stage startups

Operations Lead - Last Mile & Customer Delight

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listed

About the Job

Requirements

Prior experience leading teams of at least 5–10 members.
A bachelor's degree from a top-tier engineering college.
At least 6 years of experience in logistics, last-mile delivery, or customer operations roles with startups.

Responsibilities

Build, coach, and guide a two-tiered logistics operations and customer delight team of 12 or more members.
Own end-to-end logistics planning from warehouse dispatch to last-mile delivery, ensuring timely and cost-effective shipping.
Negotiate terms and prices with freight companies and last-mile delivery partners, and monitor and assess their performance.
Oversee customer support processes and organize them to enhance customer satisfaction and brand loyalty.
Define and track customer support metrics, including customer satisfaction (CSAT) and resolution time, and drive continuous improvement.
Work cross-functionally with warehouse, product, and technology teams to resolve systemic issues impacting customers.
Handle escalations and develop proactive communication frameworks for delays, returns, and order exceptions.

Operations Lead - (Last Mile & Customer Delight)

Elevation Capital · Bengaluru, India · Full-time · Posted 2026-09-22

Workplace: on_site

Description

This role is with one of our portfolio companies.

About the Role

We are looking for a highly motivated Operations Lead to join our team. In this role, you will be responsible for managing our outbound logistics operations and building a world-class customer support function. You will be pivotal in ensuring that our products reach customers seamlessly, and that every customer interaction reinforces the brand. You will own the end-to-end shipping and last-mile delivery process while also overseeing customer satisfaction and support operations. This role reports to the Founder and is based in Bengaluru with some travel required.

Responsibilities

• Build, coach, and guide a 12+ membered, 2-tiered, high-performance logistics ops and customer delight teams

• Own end-to-end logistics planning — from warehouse dispatch to last-mile delivery — ensuring timely and cost-effective shipping.

• Negotiate terms and prices with freight companies and last-mile delivery partners; monitor and assess their performance.

• Oversee customer support processes and organize them to enhance customer satisfaction and brand loyalty.

• Define and track key customer support metrics (CSAT, resolution time) and drive continuous improvement.

• Work cross-functionally with warehouse, product, and tech teams to resolve systemic issues impacting customers.

• Handle escalations and develop proactive communication frameworks for delays, returns, and order exceptions.

Requirements

Requirements and Qualifications

• Must have prior experience in leading atleast 5-10 team membered teams

• Bachelor's degree from a top tier engineering college.

• 6+ years of experience in logistics, last-mile delivery, or customer operations roles with start-ups

Apply

Apply at Elevation Capital

About the Company

Elevation Capital

Indian venture capital backing early-stage startups

Elevation Capital is a venture capital firm focused on India, partnering with founders from day one. It invests in early-stage Indian startups and provides hands-on guidance and access to a network of domain experts to help companies scale. The firm differentiates itself through undivided, day-one partnership and deep local expertise, backing category-defining companies at early stages. Its goal is to build and scale category-defining Indian tech businesses and expand India's tech ecosystem.

Company size: 11-50
Company stage: Not listed
Total funding: $3.7B
Headquarters: Gurugram, India
Founded: 2011

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