Full-Time

OMS Operations Analyst

Posted on 3/28/2025

Roku

Roku

1,001-5,000 employees

Streaming devices and content platform provider

Compensation Overview

$88k - $103k/yr

Mid

Company Historically Provides H1B Sponsorship

New York, NY, USA

The estimated annual salary for this position is between $88,000 - $103,000 annually. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

Category
Generalist Operations
Operations & Logistics
Connection
Connection
Connection
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Requirements
  • 2-4 years of experience in business operations/automation, sales planning, account management or a related field.
  • Strong analytical skills with the ability to identify patterns and insights from troubleshooting data.
  • Experience with user acceptance testing and training facilitation.
  • Excellent written and verbal communication skills, with a strong ability to document processes and create training materials.
  • Ability to work collaboratively across teams and effectively manage multiple tasks in a fast-paced environment.
Responsibilities
  • Own and actively monitor the OMS support channel, responding to user inquiries and escalating issues as needed.
  • Collect and analyze troubleshooting data to identify patterns and opportunities for improvement, working with Product and Engineering teams to address them.
  • Take ownership of select OMS features and initiatives under the supervision of the Sr. Manager.
  • Participate in stakeholder discovery meetings to gather requirements and inform feature development.
  • Organize and facilitate UAT sessions, collecting and synthesizing end-user feedback for continuous improvement.
  • Create and maintain detailed user guides for OMS, ensuring clarity and usability.
  • Develop all training materials for OMS releases, including features outside of direct ownership.
  • Assist in and lead end-user training sessions to ensure seamless adoption and usage of OMS updates.
Desired Qualifications
  • Familiarity with Roku’s internal tools OR external automation platforms and/or troubleshooting methodologies is a plus.

Roku provides a range of products and services in the streaming television market, mainly targeting consumers in the U.S. and Mexico. Their offerings include Roku-branded TVs, streaming players, audio equipment, and a Smart Home system, all powered by a specialized operating system that enhances the home theater experience. Roku also creates original content through its Roku Originals brand, which is available on The Roku Channel, a free streaming service that reaches around 80 million households. The company generates revenue through hardware sales, advertising, and content distribution, setting it apart from competitors by combining product sales with ad-supported streaming services.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Jose, California

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Frndly TV could boost platform revenue and subscriptions.
  • New budget streaming sticks may capture cost-sensitive customers, increasing hardware sales.
  • Hyundai's Roku-powered TVs in Mexico could expand Roku's Latin American market presence.

What critics are saying

  • Michigan AG lawsuit may lead to reputational damage and financial penalties.
  • Integration challenges with Frndly TV could affect platform performance.
  • New budget devices may cannibalize sales of existing Roku products.

What makes Roku unique

  • Roku's proprietary OS offers a seamless and user-friendly streaming experience.
  • Roku Originals provide exclusive content, enhancing The Roku Channel's appeal.
  • Roku's diverse product range includes TVs, streaming players, and smart home devices.

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Benefits

Unlimited vacation days

Medical, wellness, and financial benefits

Free snacks and access to fitness center at headquarters

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
The Wrap
May 1st, 2025
Roku Acquires Frndly TV for $185M

Roku is set to acquire Frndly TV for $185 million in cash, with $75 million contingent on performance goals over two years. The deal, expected to close in Q2, will see Frndly TV remain available on all current platforms. Roku CEO Anthony Wood highlighted the acquisition's potential to boost platform revenue and subscriptions. Frndly TV CEO Andy Karofsky expressed excitement about joining Roku, citing alignment in customer demographics and strategic vision.

The Desk
May 1st, 2025
Roku to acquire low-cost streaming service Frndly TV

Streaming developer Roku has inked an agreement to acquire wallet-friendly pay television provider Frndly TV, the companies announced on Thursday.

Detroit Free Press
May 1st, 2025
Michigan AG sues Roku over child data collection. What the attorney general is claiming

Roku denies the allegations and says it complies with privacy laws.

Cord Cutters News
Apr 30th, 2025
Michigan AG Sues Roku Over Alleged Violations of Children's Privacy Laws

Yesterday, Michigan Attorney General Dana Nessel announced that they have filed a lawsuit against Roku, Inc., accusing the popular television streaming platform of violating federal and state privacy laws by illegally collecting and sharing children's personal information.

Metro Times
Apr 29th, 2025
Michigan AG sues Roku for allegedly violating children's privacy laws

Michigan AG sues Roku for allegedly violating children's privacy laws.

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