GLIDE

Multiservice nonprofit supporting San Francisco's poor

Family Resource Center Outreach Coordinator

Community Outreach & ProgramsUpdated on Nov 13

Full-timeSan Francisco, CA, USA$30 - $32 /hr

About the Job

Requirements

At least 2 years of experience working in family services with children and parents.
English and Spanish proficiency.
Strong written and verbal communication skills.
Ability to work productively despite frequent interruptions.
Strong organizational skills and ability to multitask under pressure.
Ability to work effectively with diverse staff, clients, and community members, including unhoused people and people previously incarcerated.
Proficiency with Microsoft Office; experience with a customer relationship management system, preferably Salesforce, is ideal.
Computer competency, including Microsoft Office, Excel, and SharePoint.
Ability to work at a computer and see details at close range; hear within normal range and communicate effectively in person, by telephone, or on Zoom; use standard office equipment; sit or stand comfortably; and navigate office spaces by elevator or stairs.
Willingness and ability to work non-traditional hours, including early evenings, holidays, and weekends; regular and predictable attendance is required.

Responsibilities

Support the Family Resource Center Manager and Director in developing programming and systems for the Family Resource Center.
Lead community outreach primarily in the Tenderloin neighborhood and directly with Family Child Care providers, with occasional outreach to Treasure Island.
Conduct weekly mobile outreach in the Tenderloin alongside the Family Coach to connect families and local Family Child Care providers with the Family Resource Center and other GLIDE services; provide periodic outreach to Treasure Island as needed.
Develop a user-friendly digital referral system using SharePoint to connect the Family Resource Center with Family Child Care providers.
Train and support Family Resource Center staff and Family Child Care providers in using phone and digital tools to create a support network.
Develop, organize, and distribute program materials, including newsletters, flyers, posters, and other outreach media.
Organize and deliver presentations at community organizations and build ongoing relationships with local service providers.
Stay informed about citywide resources and services relevant to families to enhance program offerings and referrals.
Provide administrative support and support family programming, including scheduling.
Track and document program sessions with sign-in sheets, detailed notes, photos, or other appropriate means.
Enter weekly program attendance and service-tracking data in Salesforce and the San Francisco City database.
Support the Program Manager with planning and executing community-building events, including cultural celebrations, holiday gatherings, basic-needs services, and speaker engagements.
Provide occasional backup support for assessments and intakes when the Case Manager is unavailable.
Participate in team meetings, case conferences, and relevant trainings.
Document and maintain client service records in accordance with state and privacy laws.

Desired Qualifications

Experience using a customer relationship management system, preferably Salesforce.

Salary Range: 30 to 32 (Currency: USD) (Pay period: per-hour-wage)

About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary:

The Outreach Coordinator (internally known as Partnerships & Outreach Admin Coordinator) has the primary responsibility of supporting the Family Resource Center and providing administrative support and consistentoutreach to the community. In this role, you will support and work closely with the Program Manager and Director to organize and implement FCC-centered activities/workshops/meetings/fieldtrips designed to increase or maintain family participation/involvement, and that opportunities are appropriate for, and reach a multi-lingual community and families and Family Child Care (FCC) Providers and their families.

Partnerships & Outreach Admin Coordinator must be willing and able to periodically work non-traditional hours (early evenings, holidays and weekends). Regular and predictable attendance is required.

This position is primarily based at GLIDE's San Francisco location in the Tenderloin neighborhood. Community outreach will take place primarily in the Tenderloin, with occasional outreach to Treasure Island (approximately a few hours per month). Local travel is required.

Essential Duties and Responsibilities

Support the FRC Manager and Director in developing programming and systems for the Family Resource Center.
Lead community outreach efforts primarily in the Tenderloin neighborhood and directly with Family Child Care (FCC) Providers, with occasional outreach to Treasure Island.
Conduct weekly mobile outreach in the Tenderloin neighborhood alongside the Family Coach to connect families and local FCC providers with the Family Resource Center and other GLIDE services. Provide periodic outreach to Treasure Island, as needed.
Develop a user-friendly digital referral system using SharePoint to efficiently connect the Family Resource Center with FCC’s.
Provide training and support to FRC staff and FCC’son phone and digital tools to create a network of support between FRC and FCC’s.
Develop, organize, and distribute program materials, including newsletters, flyers, posters, and other outreach media to enhance community engagement.
Organize and deliver presentations at community organizations and cultivate ongoing relationships with local service providers.
Stay informed on citywide resources and services relevant to families to enhance program offerings and referrals.
This position assists with administrative responsibilities and supports family programming, such as scheduling programming.
Tracks and documents program sessions with sign in sheets, detailed notes, photos, & any other means deemed appropriate.
Weekly data entry of programming attendance and tracking of services, in two separate databases using Salesforce and SF City database.
Support the Program Manager with the planning and execution of community-building events, including cultural celebrations, holiday gatherings, basic needs services and speaker engagements.
Provide occasional backup support with assessments and intakes when Case Manager is unavailable.
Participate in team meetings, case conferences, and relevant trainings.
Document and maintain client records for services provided in accordance with all state and privacy laws.

Education and Experience

Minimum of 2 years’ experience working in family services with children and parents.

Must have English/Spanish proficiency, excellent written and verbal communication skills.

Excellent interpersonal skills, with the ability to work productively with frequent interruptions.  

Works well under pressure, excellent organizational skills with the ability to multi-task. 

Demonstrated ability to work well with a diverse group of staff, clients (who are unhoused, people previously incarcerated), and community members.

Proficiency using MS Office required, with experience using a CRM, preferably Salesforce, ideal. 

Competent in the use of a computer, specifically MS Office suite, including Excel and Sharepoint.

Physical Requirements

Ability to work on a computer and see details of objects at close range. 

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom). 

Finger dexterity and the ability to use all standard office equipment. 

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs). 

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.

About the Company

GLIDE

Multiservice nonprofit supporting San Francisco's poor

GLIDE is a non-profit organization in San Francisco that provides a wide range of services to people who are poor or unhoused, including those who are working poor. It offers meals, shelter, housing support, addiction recovery help, violence prevention, and other social services designed to help individuals move from hardship toward self-sufficiency and personal and spiritual growth. The organization works by delivering on-the-ground programs and support tailored to individual needs, guided by a belief in the dignity of every person and a commitment to giving people second chances no matter how many times they fall. GLIDE’s programs began in 1969 as a simple Monday-night meal for street people and have grown into one of the city’s largest and most comprehensive providers of services for marginalized communities. Its goal is to reduce barriers created by poverty and lack of self-worth, helping people recover, rehabilitate, and build a more stable life.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $26M
Headquarters: San Francisco, CA
Founded: 1963

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