Patient Care Coordinator 2

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. 

Day - 08 Hour (United States of America)This is a Stanford Health Care job.

A Brief Overview
Acquired job skills, policies, and procedures to complete substantive assignments/ tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Performs work in assigned area(s) to develop expertise needed to be fully functional in an assigned specialty area/clinic. Proficiency in: - Rooming - Check-in/out - Vaccine administration - Medication Administration - POC testing - Specimen collection - Procedure assist - Prescription refills - CRM/In-Basket Mgmt Other duties as assigned: - Specific Protocols as assigned - Disability paperwork - Improvement Work - EverReady Checklist - Schedule sweeps - Temp logs - Audits as assigned - Preceptor - Super User

Locations
Stanford Health Care

What you will do

• Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Patient Care
• Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
• Assists physicians with procedure set-ups, patient procedures and examinations.
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
• Administers medication following approved procedures and only after checking medication and dose with a licensed person.
• Processes requests for prescription refills according to established practice.
• As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Assists the physician with maintaining preventive health measures for a panel of patients.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Scheduling
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Schedule radiology appointments.
• Customer Service
• Maintains clean and orderly exam rooms, hallways and work areas.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Provides information, referrals and customer service
• Acts as a patient advocate, coordinator and liaison for Stanford Health Care in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with a Stanford medical facility.
• Clerical Duties
• Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
• Collects patient demographic and insurance data and enters into systems as well as assigns medical record numbers
• Assures appropriate verifications and authorizations are complete before patient sees provider
• Assists with all messaging from the patient to the physician in a timely manner.
• Other:
• Coordinates with SHC Special Patient Services
• Level of Supervision:
• Continue training, receiving detailed instructions in new or specialty areas and work under the general supervision of experienced Clinical Assistant/Medical Assistant.
• Assignments are selected to provide increased complexity and variety within the specialty area.
• Work is review for accuracy and completeness.
• Customer Support & Interaction:
• Limited client interaction.

Education Qualifications

• High School Diploma or GED equivalent
• Medical Assistant Certificate/Diploma from an approved school /institution or equivalent documented training

Experience Qualifications

• 1- 5 years of directly related experience Required

Required Knowledge, Skills and Abilities

• Knowledge of and ability to use and apply medical terminology in performing his/her duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports)
• Ability to learn and grasp and update clinical knowledge on a regular basis (through HealthStream classes, continuing education and other work related courses and training) to adapt to an ever changing healthcare environment.
• Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.
• Requires basic knowledge and understanding of the theories, concepts, principles and practices of health care
• Learns to apply principles, theories, and concepts through work assignments.
• Intermediate proficiency in the MS Office Suite applications , Database, healthcare billing system, healthcare health record system.
• Requires full knowledge of basic analytical principles, concepts, and methods and the ability to apply established practices and concepts to perform work.

Licenses and Certifications

• BLS - Basic Life Support required
• CMA - Certified Or Registered Medical Assistant preferred

Physical Demands and Work Conditions

Physical Demands

• Frequent (please list each item under Comments). Constantly perform desk-based computer tasks involving frequently sitting. Occasionally stand/walk, reach/work above shoulders, use a telephone, sort/file paperwork, lift/carry/push/pull objects that weigh up to 10 pounds. Rarely twist/bend/stoop/squat, knee/crawl Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job

Blood Borne Pathogens

• Category I - Tasks that involve exposure to blood, body fluids, or tissues

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $34.28 - $38.47 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.