Key Account Manager

About Chowdeck
Chowdeck is a food technology company that provides a food delivery hub that connects both food vendors and consumers. This potentially allows food vendors to deliver meals seamlessly while also providing consumers with a platform to order meals from their favorite restaurants in their city. In between the consumers and vendors sits our riders who are the superstars of Chowdeck.

At Chowdeck, we unite people through innovative meal-ordering and delivery technology, putting smiles across faces and ensuring satisfaction in bellies.

We empower food businesses with the fundamentals to foster new growth horizons for their businesses and we take this commitment seriously. Our Key Account Managers are essentially main drivers and factors that enable us meet those commitments.

As a Key Account Manger, you'll be assigned a portfolio of some of our fastest-growing vendors across multiple vendor tiers and business categories - Food, Groceries & Pharmacies. Your primary function will be to scale and maintain the business of these vendors, while helping them meet their most critical business objectives. You'll own some of our most essential vendor relationships, and lead both daily conversations as well as high level strategic discussions.

Owning and running a business can be tasking, and you'll see your portfolio vendors at both their best and their worst. The best Key Accounts Mangers are invaluable counsellors to the vendors in their portfolio, as well as relentless advocates. Behavioural elements often found amongst entrepreneurs and management consultants as they tend to own their businesses through its rigours and peaks, just the same capacity as we would expect you to operate in the Key Account Manager role. The ideal candidate will also have a strong passion for growing the Food delivery/Logistics industry.

You'll dive deep into Chowdeck's massive database to identify business & market trends and translate them into actionable recommends. We're looking for a potential colleague with a natural talent for identifying patterns from these datasets, and sharing those insights both internally and externally.

We're also looking for someone who revels in learning everything there is to know about a vendor and the market they operate in. To best support your portfolio of assigned vendors, you'll need a deep understanding of their specific business needs as well as their broader market and tier needs.

Key Account Managers work with every cross-functional team at Chowdeck. You'll serve as an important link between teams to ensure that all parts of the company are working in sync to provide the best possible experience for our vendors and their customers. You'll have visibility into what’s happening across the entire company, hence our need for someone who is a problem-solver, sharp, articulated, capable of handling significant relationships and responsibilities .

This is a full-time, hybrid role and you’ll report directly to the Head of Sales and Partnerships.

You'll thrive as a Key Account Manager if you:

1. Have a sophisticated commercial sense and are able to quickly understand the underlying drivers and strategy of our vendor's businesses.
2. Have the capability to identify upsell opportunities, and close them.
3. Are a strong communicator: you can write and speak clearly and earnestly, and understand how to explain complex issues to different audiences
4. Have at least 4-6 years experience in a client-facing role managing client accounts or account management roles, business development, preferably at a technology company or within the food delivery space, with a track record of top performance.
5. Are proficient in writing SQLs and are able to generate/analyse large amounts of data, identify useful patterns, and make recommendations based on your observations - STRICTLY REQUIRED.
6. Have a strong sense of ownership: you can be relied on to solve problems end to end, while managing all stakeholders involved, and proactively providing timely feedback.
7. Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
8. Are perceptive and a fast learner: you’re able to quickly understand how all moving parts on Chowdeck works and able to leverage your understanding to help vendors achieve their goals.

Benefits

• Competitive salary
• Full medical coverage
• MacBook Pro
• Free lunch
• Smart, kind colleagues who’re invested in your growth