A

All Accor

Global hotel management, franchising, loyalty program

Reception Agent

Hotel Guest ServicesUpdated on Nov 11
Full-timeİzmir, TürkiyeNo salary listedIn-person

About the Job

Requirements

  • Proven experience in hospitality, boutique hotels, corporate environments, reception, or a customer-facing role.
  • Fluency in English and Turkish or another local language.
  • Proficiency with computer systems and property management systems; practical experience using Opera Cloud.
  • Excellent spoken and written communication skills in American English.
  • Strong organizational and time-management skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Customer-focused problem-solving skills and willingness to collaborate as a team member.
  • Flexibility and willingness to work morning, evening, and night shifts as business operations require.
  • Professional demeanor, strong interpersonal communication skills, and ability to remain calm during busy periods.

Responsibilities

  • Welcome guests and visitors warmly and professionally to create a positive first impression.
  • Manage check-in and check-out processes efficiently while maintaining accuracy and attention to detail.
  • Address guest questions, requests, and concerns empathetically and with a solution-focused approach.
  • Perform administrative tasks, including data entry, recordkeeping, and documentation, using the property management system.
  • Manage phone calls, emails, and correspondence promptly and in an organized manner.
  • Coordinate with other departments to ensure guest needs are met and communicated effectively.
  • Keep the reception area clean, organized, and professional.
  • Process payments and conduct financial transactions accurately and transparently.
  • Assist with special requests and resolve issues to improve guest satisfaction.
  • Support and collaborate with team members to ensure smooth daily operations.
  • Work flexible hours as needed to adapt to changing priorities and support business operations.

Desired Qualifications

  • Prior experience working with Opera Cloud or a similar system.
  • Advanced English proficiency.
  • Knowledge of an additional foreign language.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs