F

Fin

AI-powered customer experience agent platform

Solutions Architect-Spanish Speaking

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeChicago, IL, USA$171.7k - $205.1k

About the Job

Requirements

  • Spanish fluency is required.
  • A minimum of 3 years of experience in a technical sales role managing C-level technical and business relationships is required.
  • Strong technical acumen and experience conducting technical discovery and delivering high-impact value presentations are required.
  • Ability to solve problems independently while working collaboratively is required.
  • Proven time management skills in a dynamic team environment are required.
  • Demonstrated ability to identify and communicate the value proposition throughout the sales cycle is required.
  • Ability to translate complex business challenges into tailored Fin solutions and communicate effectively with technical and non-technical audiences is required.
  • Experience working closely with product and engineering teams to communicate customer feedback and influence product direction is required.
  • Familiarity with managing proofs of concept, requests for proposals, and addressing complex security questions is required.
  • Ability to challenge existing practices and continuously improve Solutions Engineering processes and playbooks is required.
  • Proof of eligibility to work in the United States is required.
  • Willingness and ability to travel occasionally is required.

Responsibilities

  • Lead technical discovery to identify and address customer needs.
  • Deliver a pre-sales experience by articulating Fin's value and technical expertise.
  • Conduct value-based solution reviews and in-depth technical sessions.
  • Design and lead tailored proofs of concept that showcase Fin's capabilities.
  • Serve as the primary resource for requests for proposals and customer security questions, using standardized materials and escalating complex issues.
  • Collaborate with Product and Engineering to represent the customer voice and gather feedback and insights for product planning.
  • Continuously improve processes and contribute to building a Solutions Engineering playbook at Fin.
  • Ensure lasting customer value and proactively address challenges.

About the Company

Fin

AI-powered customer experience agent platform

Fin builds AI software for customer experience, featuring Fin, an AI agent that engages customers across service, sales, and ecommerce, and Intercom, a helper desk platform for human-assisted support. The Fin agent works through voice, chat, email, social channels, and Slack, performing multi-step tasks like updating accounts, processing refunds, or troubleshooting via its API, data connectors, and MCP, with Fin Operator monitoring and tuning for ops teams. It runs on proprietary Apex models trained for customer service and integrates with tools like Salesforce, HubSpot, and Freshdesk, alongside native Intercom workflows. Fin charges on outcome-based pricing per resolution, serves more than 12,000 customers, and was acquired by Salesforce in 2026 to continue growing in the AI customer-service space.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$490.8M
Headquarters
San Francisco, CA
Founded
2011

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