Product Knowledge Specialist

Job Description:

Product Knowledge Specialist (Technical Writer) 

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role

Packsize is seeking a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for packaging products. The Product Knowledge Specialist is responsible for the lifecycle management, quality, accessibility, and continuous improvement of assigned hardware product knowledge domains. 

The role focuses on preserving and governing knowledge related to how Packsize products are intended to function, operate, be configured, deployed, and maintained throughout their lifecycle. 

This position requires demonstrated experience in developing technical procedural documentation and an understanding of content lifecycle best practices. 

Up to 20% travel required. 

What You'll Do

• Collaborate with global engineering, product management, quality assurance, and other senior team members to create manuals and support documentation for hardware products 

• Ensure technical content adheres to technical writing quality standards and meets compliance expectations 

• Maintain and continuously improve knowledge content throughout product lifecycles 

• Identify knowledge risks and gaps associated with product changes 

• Improve accessibility and discoverability of assigned knowledge domains 

• Participate in governance reviews and knowledge audits 

• Support continuous improvement activities across the knowledge ecosystem 

What You'll Bring

• Writing to established style guide standards with minimal need for correction 

• Effective time management in a rapidly changing environment 

• Cross-functional relationship building  

• Exposure to topic-based authoring in an XML-based CCMS 

• Document control and versioning  

• Technical editing   

• Technical illustration 

• Aptitude for learning new software quickly 

• Preferred: Experience with translation, localization, and writing for a global audience  

• Preferred: Familiarity with ISO quality management standards 

• Preferred: Familiarity with CE compliance standards 
• Attention to detail in deliverables and work style  

• Confidence in developing and presenting new ideas and process improvements 

• Ability to work on multiple projects at once and independently juggle competing priorities 

• Ability to communicate with others honestly, respectfully, and sensitively 

• Follow through on promises and commitments made to others 

• Fair, honest, and respectful treatment of others, furthering the integrity of the organization and its relationships of trust with the broader community 

• Ability to understand the needs, objectives, and challenges of cross-functional teams 
• Bachelor's degree in English, Technical Writing, or related field preferred 
• 2-4 years demonstrated experience in creating technical documentation, preferably in a hardware manufacturing setting 

What We Offer
The salary range for this role is $67,245 -$80,700 however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.