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Full-Time

Licensed Specialist

Posted on 6/27/2024

Betterment

Betterment

201-500 employees

Automated investing and savings platform

Financial Services
Data & Analytics

Compensation Overview

$60k - $70kAnnually

+ Equity Package

Junior

New York, NY, USA

Category
Asset Management
Financial Planning and Analysis (FP&A)
Insurance
Finance & Banking
Required Skills
Communications
Requirements
  • FINRA Series 65 or equivalent (Series 66 and Series 7; CFP® designation)
  • 1-2 years of experience working directly with customers and prospects in a financial services capacity
  • Knowledge of investment products, services, and common financial advisory concepts
  • Excellent operational, time management, and follow-up skills
  • Strong written and verbal communication skills with a special ability to build trust and communicate complex concepts clearly
  • Tech savvy, specifically the ability to navigate multiple systems simultaneously to respond to customer inquiries (CRM, portfolio manager, and other internal tools)
  • A team player who is comfortable collaborating and sharing ideas
Responsibilities
  • Primary owner of inbound money movement across our target mass market segment
  • Conduct phone-based meetings with select higher balance prospects and customers who are looking to learn more about Betterment, the options available to them here, and ultimately provide guidance throughout the funding process
  • Educate customers on how to use our tools and strategies to build stronger relationships and more complete product adoption
  • Deliver an above-and-beyond customer experience through multiple channels including phone, email, and screen share
  • Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple partner teams to find rapid resolutions
  • Consistently find ways to improve our team’s communications and further understand and define our target customer for outreach
  • Share the “voice of the customer” to the broader company, offering insights to all areas of the business to help build a better product and improve company processes (e.g., website, FAQ, UI/UX, back office procedures, etc.)

With a focus on democratizing investing through automated, expert-built portfolios and high-interest cash accounts, this company is an attractive place to work for those who value transparency and efficiency in financial solutions. Employees have the opportunity to contribute to cutting-edge financial tools that offer adjustable risk profiles and reward users for everyday spending, reflecting a commitment to both technological advancement and user-centric innovation in the financial industry.

Company Stage

Series F

Total Funding

$448M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

2%
INACTIVE