Deputy Chief Pharmacist

HeliosX is hiring a Deputy Chief Pharmacist, on a fixed-term contract, to be responsible for deputising for the Chief Pharmacist & providing clinical leadership across HeliosX's digital pharmacy operations. The postholder will be a GPhC registered pharmacist with extensive experience in digital healthcare & a strong working knowledge of pharmacy regulation, including direct experience supporting a digital pharmacy to apply GPhC standards for the safe & effective delivery of pharmacy services at a distance.

You will work cross-functionally with various teams in the organisation, whilst helping to ensure HeliosX's services remain safe, effective & compliant as they evolve. You will lead clinical audits, risk management assessments & safety error-reporting frameworks, as well as playing a central role in quality assurance, policy development & regulatory compliance across the pharmacy function.

You will need to be pragmatic & solution-focused, comfortable working at pace & able to represent HeliosX credibly with external professional bodies and stakeholders.

What you’ll be doing:

Clinical Leadership:

• Deputise for the Chief Pharmacist, providing clinical leadership across the Pharmacy Operations team
• Lead clinical audits, risk management assessments and safety error-reporting frameworks
• Act as a source of clinical and regulatory expertise for the wider pharmacist team
• Support ongoing regulatory and inspection readiness, ensuring required evidence, actions, and improvement plans are maintained and embedded following inspections or regulatory feedback
• Represent HeliosX at external professional groups and meetings

Quality Assurance & Compliance:

• Monitor clinical standards across the organisation
• Ensure the organisation meets statutory and regulatory requirements, including GPhC standards for pharmacy services delivered at a distance
• Work cross-functionally with Prescribing, Product, Operations, Customer Support, and Governance to resolve pharmacy-related patient-safety risks and implement safe process improvements
• Maintain ownership of formal pharmacy complaints, managing resolution and learning
• Lead investigations into regulatory concerns and coordinate formal responses with regulatory bodies

Clinical Audits:

• Coordinate and review clinical audits to measure current practice against agreed professional standards
• Identify and follow up on findings, ensuring timely and structured resolution

Policy Development:

• Help write, update and implement clinical policies and guidelines based on national standards and up-to-date evidence
• Ensure policies remain current as regulation and practice evolve
• Provide pharmacy governance oversight for significant operational, system, and process changes, ensuring risk assessments, SOPs, controls, testing, and patient-safety considerations are in place
• Lead governance and safe implementation for new medicine and service launches and ongoing medicines governance, including reviewing operational readiness, pharmacy controls, and SOPs

What you’ll bring:

• GPhC registered pharmacist with extensive experience in digital healthcare
• Strong familiarity with pharmacy regulation, including experience supporting a digital pharmacy to apply GPhC standards for services delivered at a distance
• Experience working alongside a CQC regulated entity preferred
• Independent Prescriber (IP) qualification preferred
• Experience with compounding preferred
• Pragmatic and solution-focused approach, comfortable working at pace
• Strong clinical leadership and stakeholder management, able to work cross-functionally with Medical and Product
• Confident coordinating and reviewing clinical audits, risk assessments and safety reporting frameworks
• Clear written communication, particularly for policy and guideline development
• Comfortable representing the organisation externally with professional bodies and regulators

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 25 days holiday plus UK Bank Holidays (excluding two per year)
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Electric Car Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget 

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