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WNS

Global BPM and analytics services provider

Learning and Development Leader 1

Learning & DevelopmentConfirmed live in the last 24 hours
Full-timeCape Town, South AfricaNo salary listed

About the Job

Requirements

  • A National Certificate or Diploma in Organizational Development, Education, Training and Development Practice, Human Resources, Learning and Development, Business Administration, or Operations Management, or similar, is required.
  • At least 7 years of experience in a managerial role in operations management training and/or as a Learning and Development Leader in an operational or business delivery environment is required.
  • Experience designing, developing, and delivering learning or training programmes is required.
  • Experience working in a multidisciplinary team across multiple stakeholders is required.
  • Skills development needs analysis, design, facilitation, and management or leadership experience are required.
  • Intermediate-to-advanced computer literacy, particularly in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint, is required.

Responsibilities

  • Develop and manage implementation of the Strategic Business Units’ learning and development strategy.
  • Manage and govern the operational training function and team for allocated business units.
  • Contribute to effective talent development across the business unit.
  • Build and manage client relationships, consult on training solutions, and deliver those solutions.
  • Manage service level agreements and achievement of operational training outcomes.
  • Build a supportive and effective learning environment to facilitate transfer of learning and performance impact.
  • Manage operational training and talent development business partnering.
  • Lead and develop the operations training team.
  • Manage business-unit learning strategy and delivery of aligned training.
  • Manage the operationalization of training.
  • Align training with the business and evaluate its effectiveness.
  • Create blended learning solutions using existing learning courses and resources.
  • Manage learning and development quality and reporting.
  • Manage learning governance and compliance.
  • Measure training business impact and drive continual improvement.
  • Oversee the learning environment, coaching, and mentoring processes.

Desired Qualifications

  • A degree in Human Resources, Learning and Development, Business Administration, Psychology, Industrial Psychology, or Operations/Performance Management would be beneficial.

About the Company

WNS

Global BPM and analytics services provider

WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.

Company size
10,001+
Company stage
Acquired
Total funding
$3.3B
Headquarters
Mumbai, India
Founded
1996

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