Learning and Development Leader 1
WNS
Learning and Development Leader 1
WNS
Global BPM and analytics services provider
The purpose of the role is to develop and manage the implementation of the Strategic Business Units learning and development strategy. Manage and govern the operational training function and team for allocated business units. Contribute towards effective talent development across the business unit. Effectively build and manage client relationships, consulting and delivery on training solutions. Manage service level agreements and operational training outcome achievement. Build a supportive and effective learning environment to facilitation transfer of learning and performance impact
Key Responsibility Areas
· Operational training and talent development business partnering
· Operations training team management, leadership and development
· Business Unit learning strategy and management of delivery of aligned training
· Management of the operationalization of training
· Business alignment and evaluation of training
· Create blended learning solutions using existing learning courses and resources.
· Learning and development quality management and reporting
· Learning governance and compliance
· Training Business impact measurement and continual improvement
Overseeing learning environment, coaching and mentoring processes
· National Certificate / Diploma in OD ETDP, Human Resources, Learning & Development, Business Administration, Operations Management or similar
· Degree in Human Resources, Learning & Development, Business Administration, Psychology or Industrial Psychology, Operations/Performance management would be beneficial
· Minimum 7 years’ experience in a managerial role in operations management training and or Learning and Development Leader in an operational or business delivery environment
· Learning/training Programme Design, Development and delivery experience
· Experience working in a multi-disciplinary team across multiple stakeholders
· Skills development needs analysis, design, facilitation, management/leadership experience
· Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel MS Word and MS PowerPoint
This role is based in Claremont with rotational shift 24/7, Monday to Sunday.
WNS provides business process management and analytics services to large enterprises. It helps clients improve operational efficiency, customer experience, and decision-making by delivering end-to-end BPM, research and analytics, finance and accounting, and digital transformation support across industries such as insurance, banking, healthcare, travel, and manufacturing. The company combines domain expertise with technologies like artificial intelligence, machine learning, and advanced analytics to create custom, data-driven solutions. Delivery centers worldwide enable scalable, agile service delivery and access to specialized talent, while a digital-first approach focuses on automation, cognitive computing, and data insights. WNS aims to form long-term partnerships that deliver measurable business impact across the value chain.
Explore more opportunities at WNS