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Philips

Makes medical devices and personal health products

Field Specialist for MRI

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRemote in Germany€57k - €64.3k /yr

About the Job

Requirements

  • Completed vocational training in electrical engineering or medical technology.
  • Knowledge of medical technology and basic medical knowledge.
  • Strong internal and external communication skills.
  • Reliability, dependability, and a confident manner.
  • Customer management skills.
  • Assertiveness and escalation-management skills.
  • Ability to collaborate professionally across departments and work in a team.
  • High flexibility.
  • Strong IT and networking knowledge.
  • Good Microsoft Office skills and documentation abilities.
  • Willingness to travel across regions and travel extensively (>70%).
  • Willingness to work weekends.
  • Willingness to provide extended emergency service and 24/7 on-call availability.
  • Fluent written and spoken English and German.

Responsibilities

  • Independently perform repairs (CM), including remotely.
  • Analyze cross-system faults and determine solutions while considering clinical, financial, and technical impacts.
  • Resolve problems using known solution patterns while balancing customer satisfaction and cost-effectiveness.
  • Maintain close customer contact and actively manage escalations through professional communication.
  • Independently perform installations and Field Change Orders.
  • Perform proactive and reactive remote repairs (CM).
  • Virtually guide colleagues through on-site repairs and Field Change Orders.
  • Provide advanced technical instruction during installations, including explaining the basic configuration for operation and adapting simple protocol configurations.
  • Coordinate small projects within the role, such as relocations, station upgrades, and new installations.
  • Independently resolve IT and network issues, including issues connecting third-party systems.
  • Collaborate with Sales and pass on relevant information, such as information about CSA, upgrades, and PLS.
  • Support internal and external partners and customers with maintenance activities.
  • Support Sales and Project Managers with technical questions.
  • Document all work and activities and prepare technical reports according to Philips quality criteria (Service Record Quality).
  • Document and report safety-related defects or risks according to the Customer Feedback process.
  • Act as a medical device consultant under Section 83 of the Medical Devices Law Implementation Act (MPDG).
  • Comply with applicable Philips processes.

About the Company

Philips

Makes medical devices and personal health products

Philips makes medical equipment and software for hospitals and care providers, along with personal health products for consumers. Its hospital portfolio spans MRI and CT scanners, ultrasound, image-guided treatment systems and patient monitors, while Sonicare and Avent cover oral health and baby care. Clinical software connects medical images and patient data across care teams, and the company earns revenue from equipment, software, maintenance and consumer product sales. It works with health systems through long-term technology and service partnerships, including solutions for care at home. Founded in 1891, Philips is headquartered in Amsterdam, the Netherlands.

Company size
10,001+
Company stage
Acquired
Total funding
$164.7M
Headquarters
Andover, MN
Founded
1891

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