Administrative & Executive AssistanceAdministrative Support
About the job
Requirements
Five years of experience in a high-volume phone call environment.
Proficiency with personal computer applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write correspondence and effectively present information in one-on-one and small-group situations to customers, clients, and employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, as well as draw and interpret graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Ability to work in an office environment and operate computer keyboards and telephones.
Ability to regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
Responsibilities
Answer phones and seek out an associate to assist customers rather than simply forwarding calls to extensions or voicemail.
Maintain the daily in/out-of-office information and communicate it to inbound callers.
Sort, open, and distribute mail daily.
Maintain conference-room scheduling.
Order, receive, and distribute office supplies.
Provide clerical and administrative support, including faxing, copying, and data entry as needed.
Multitask, prioritize, and maintain strong organizational practices.
Provide customer service while working independently and in a fast-paced sales-team environment.
Execute event planning and customer events.
Work overtime or weekends as required.
Perform other duties as assigned.
Operate computer keyboards and telephones and perform the physical activities required in the office environment.
Desired Qualifications
Experience in customer service.
Experience in the HVAC, mechanical contracting, engineering, or construction industry.
Bilingual ability.
For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.
At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.
The Opportunity
Fast growing El Paso, TX commercial HVAC office seeks a Front Office Administrator with an emphasis in customer service and a positive, upbeat, can-do attitude. This person must work well in high-call volume, fast paced multi phone line sales environment. Customer Service and excellent people skills a MUST. Position requires a high level of correspondence with sales team and with customers & vendors. Must be proficient in Microsoft applications and be able to work well with others.
Responsibilities
Responsible for answering phones, seeking out an associate who will assist customers, not just forward to extensions and Voicemail.
Accountable for up-keep of daily “in/out of office” and communicating this with inbound callers
Sort, open and distribute mail daily
Maintain the conference room scheduling
Ordering office supplies, receiving and distribution
Responsible for clerical and administrative support including faxing, copying and data entry as needed.
Ability to multi-task, prioritize and strong organizational skills are essential.
Experienced in customer service, enjoy working both independently and in a fast-paced sales team environment.
Performs other duties as assigned.
Execute event planning and customer events
Flexibility to work overtime/ weekends, as required.
The Required Profile
Five (5) years of experience in a high-volume phone call environment
Proficient PC skills including Microsoft Word, Excel, PowerPoint, and Outlook.
HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Bilingual, a plus
Other Skills/Abilities
Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in an office environment.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
MPSW is an Equal Opportunity Employer
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.