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Anglian Water

Regulated water supply and wastewater services

IT Commercial Delivery Lead

Business OperationsConfirmed live in the last 24 hours
Full-time£85k

About the Job

Requirements

  • Proven experience leading high-performing teams in an IT Commercial environment and delivering consistent commercial or operational services.
  • Strong experience managing workloads, priorities and competing demands across a team.
  • Experience working in operational environments with multiple stakeholders and commercial or contractual complexity.
  • A strong understanding of performance management, operational risk, governance and continuous improvement.
  • Experience delivering contracting and performance processes and embedding effective ways of working.
  • Demonstrable success in delivering data-led commercial process improvement.
  • Strong written and verbal communication, attention to detail, and confidence resolving issues and influencing senior stakeholders.
  • Strong commercial judgement, negotiation and analytical skills, with the ability to identify and mitigate risk.
  • Advanced Excel skills and proficiency across Microsoft Office applications.

Responsibilities

  • Lead, develop and support a team of five Commercial Performance Managers and Analysts, setting clear priorities and balancing competing demands.
  • Act as the first point of escalation for team and framework queries, delivery challenges and commercial issues.
  • Provide practical guidance on contracting approaches, call-off contracts, mini-competitions, best-for-task resource processes and framework self-service activity.
  • Oversee financial and contractual performance reporting, assurance plans, audits, governance controls and risk-based assessments.
  • Support DDaT Framework Managers to deliver in-year performance, realise negotiated benefits and resolve operational framework issues.
  • Strengthen capability, resilience and knowledge-sharing through coaching, onboarding, training, standard operating procedures and critical incident reviews.
  • Improve commercial processes, analytics and dashboards to reduce waste, optimise value and embed continuous improvement.
  • Build effective relationships with director-level senior stakeholders, including the DDaT Director and Commercial Director, framework suppliers and specialist partners.

Desired Qualifications

  • Experience working in politically sensitive, supplier-led or outsourced IT environments, including SaaS.
  • Change or project management experience at management level, with knowledge of PRINCE2 or a similar methodology.
  • A technical, financial, commercial or engineering qualification.
  • Experience of contract negotiation, drafting contractual documents and applying a range of commercial models.
  • Knowledge of utilities or regulated procurement legislation and experience developing or improving business processes.

About the Company

Anglian Water

Regulated water supply and wastewater services

Anglian Water provides water supply and wastewater services in the East of England for about 4.3 million customers. It extracts, treats, and distributes drinking water and collects and treats wastewater, funded mainly through regulated customer charges. The company invests in infrastructure and technology to ensure reliable, safe water service and aims to operate with high environmental and social responsibility. It also offers support for customers in financial difficulty and provides priority services for those in need. Compared with peers, Anglian Water’s scale, regulated revenue model, and strong focus on infrastructure investment, water quality, sustainability, and customer support distinguish it from other utilities. The company’s goal is to maintain world-class water quality, deliver dependable services, and advance environmental stewardship and social responsibility in the communities it serves.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$1.4B
Headquarters
Huntingdon, United Kingdom
Founded
1989

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