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Auto Club Group

AAA member association for roadside, insurance and travel

Automotive Technician - General Service, C, B & A Levels

Automotive Mechanical Repair & MaintenanceConfirmed live in the last 24 hours
Full-timeWilmington, NC, USA

About the Job

Requirements

  • All service technicians must have a high school diploma, GED, or technical school certification.
  • All service technicians must possess a valid driver's license.
  • All service technicians must have mechanical aptitude and knowledge of automotive and/or truck systems, tools, and technical resources, and be able to independently perform basic vehicle repairs and maintenance.
  • All service technicians must consistently demonstrate proper use of repair and maintenance equipment and tools and maintain a clean, safe, and organized work area.
  • All service technicians must be able to provide exceptional customer service and improve customer service scores.
  • Technician C candidates must meet all General Service Technician requirements and have at least 6 months of relevant automotive repair experience or completion of a formal automotive training program.
  • Technician B candidates must meet all Technician C requirements and have at least 3 years of experience repairing vehicles at a dealership or automotive center.
  • Technician A candidates must meet all Technician B requirements and have at least 5 years of experience repairing vehicles at a dealership or automotive center.
  • Technicians must have their own tools appropriate for their skill level.
  • Technicians must be able to perform physical work involving standing, walking, reaching, grabbing, lifting, and carrying parts and equipment averaging up to approximately 80 pounds, and remain on their feet throughout the shift in a concrete facility.
  • Technicians must be able to work in heat; some locations lack air conditioning.
  • Applicants offered employment must consent to a background and drug screen based on position requirements.

Responsibilities

  • General Service Technicians drive vehicles into service bays, prepare them for and complete digital vehicle inspections.
  • General Service Technicians perform general automotive maintenance and repairs.
  • General Service Technicians test-drive vehicles and prepare them for delivery to customers after repairs and maintenance are complete.
  • General Service Technicians keep the shop clean and organized to support the customer experience.
  • General Service Technicians learn from Technician A, B, and C colleagues to advance their skills.
  • Technician C performs automotive repairs, adjustments, and maintenance procedures outlined on repair orders, including fluid exchanges, alignments, brake services, and basic repairs and maintenance.
  • Technician B performs all Technician C duties plus advanced repair and maintenance services, and works with, mentors, and trains less experienced technicians.
  • Technician A performs all Technician B duties, works with, mentors, and trains less experienced technicians, and completes electrical repairs, diagnostic repairs, and drivability diagnostics.
  • Technicians complete routine scheduled maintenance on automobiles and trucks as directed by a manager or Service Advisor.

Desired Qualifications

  • General Service Technician candidates are preferred to have G1 Automotive Maintenance and Light Repair, a state inspection certificate where applicable, and AC 609 certification.
  • Technician C candidates are preferred to have the General Service Technician preferred qualifications, ASE certifications or equivalents in A4 Suspension and Steering and A5 Brakes, and AC 609 certification.
  • Technician B candidates are preferred to have the Technician C preferred qualifications, two other ASE certifications or equivalents, and AC 609 certification.
  • Technician A candidates are preferred to have the Technician B preferred qualifications, ASE certifications A1–A8 with Master Technician designation or an equivalent combination of technician and ASE certifications, ASE L1 Advanced Engine Performance Specialist certification, and AC 609 certification.

About the Company

Auto Club Group

AAA member association for roadside, insurance and travel

Auto Club Group is a nonprofit AAA member association providing roadside assistance, insurance and travel services through regional clubs and related businesses. Members pay annual dues for help with vehicle breakdowns and access to discounts, while the group's insurance companies and agencies sell coverage for cars, homes and other needs. Its travel services help members arrange holidays, cruises and tours, and its financial offerings include banking products provided through partners. The organization also promotes traffic safety and advocates for motorists within the wider AAA federation. With operating roots dating to 1901, Auto Club Group is headquartered in Dearborn, Michigan.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dearborn, MI
Founded
1901

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