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Banco Plata

Telesales Nesting Coach

Corporate & Technical TrainingConfirmed live in the last 24 hours
Part-timeMexicoIn-person

About the Job

Requirements

  • At least 2 years of experience as a supervisor, coach, or agent in call centers, preferably in sales or customer service.
  • Proficiency with monitoring tools and customer relationship management software.
  • Ability to analyze metrics and generate reports.
  • Effective communication and leadership skills.
  • Ability to motivate and work with diverse teams.
  • Conflict resolution and handling critical situations.

Responsibilities

  • Closely supervise nesting agents' performance and provide ongoing support.
  • Conduct daily coaching sessions and personalized feedback.
  • Ensure agents understand the area's processes, products, and tools.
  • Analyze agents' performance metrics during the nesting period.
  • Identify improvement areas and design strategies to address them.
  • Conduct periodic assessments to measure progress in skills and knowledge.
  • Identify early signs of agent dissatisfaction or demotivation.
  • Implement action plans to address concerns and promote a positive work environment.
  • Collaborate with Human Resources to evaluate and improve onboarding strategies.
  • Provide area leaders with feedback on potential adjustments to training programs.
  • Develop and update support materials and work guides for nesting agents.
  • Participate in team meetings to share progress and challenges.

Desired Qualifications

  • Call center experience in sales or customer service.

About the Company

Banco Plata

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