Full-Time

IT Support Specialist

Posted on 12/10/2024

Whalar

Whalar

201-500 employees

Connects brands with social media creators

Data & Analytics
Social Impact
Entertainment

Compensation Overview

$60k - $70kAnnually

Junior, Mid

Remote in USA

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
JIRA
Confluence

You match the following Whalar's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years experience of handling systems updates, cybersecurity measures, ensuring compliance in data protection regulations, installing and configuring hardware and software
  • Energetic Customer-Centric Approach
  • Inquisitive and Proactive Mindset
  • Proven Mastery in Technical Support
  • Comprehensive IT Proficiency
  • Savvy Troubleshooter
  • Champion of IT Security
  • Exceptional Communicator
  • Solution-Focused and Detail-Oriented
  • The ability to be on-site when needed
Responsibilities
  • Employ systematic approaches to troubleshoot and diagnose intricate technical issues, identifying core causes and implementing effective remedies
  • Configure and administer diverse systems such as Google Workspace, Slack, Rippling Device Management, Jira, Confluence
  • Stay current on the evolving landscape of hardware, software, peripherals, and their interoperability, offering tiered recommendations for optimal solutions
  • Undertake device enrollment and manage assets efficiently
  • Develop and uphold streamlined processes and documentation
  • Extend expert-level technical assistance to end-users, proficiently addressing a wide spectrum of IT concerns encompassing hardware, software, and security
  • Collaborate across teams to set up, configure, and maintain IT systems, applications, and services, ensuring their peak performance and reliability
  • Oversee and manage inventory of IT assets, spanning hardware, software licenses, and peripherals
  • Produce and maintain comprehensive technical documentation, encompassing user guides, standard operating procedures, and knowledge base articles

Whalar connects brands with social media creators to produce engaging content in the influencer marketing industry. It operates primarily in the digital advertising space, helping brands reach audiences that traditional advertising often misses. Whalar facilitates partnerships between brands and creators, allowing for the creation of culturally relevant content that drives engagement. The company generates revenue by charging brands for access to its network of creators and for services like campaign management and performance analytics. A key differentiator for Whalar is its focus on cultural relevance and positive social change through initiatives like Whalar for Good, which promotes strategic partnerships for social impact. Overall, Whalar aims to enable effective advertising campaigns that resonate with modern audiences.

Company Stage

Seed

Total Funding

$3.5M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for short-form video content boosts Whalar's creator network.
  • AI-driven content tools enhance Whalar's scalable and cost-effective solutions.
  • Expansion into new regions offers Whalar access to emerging markets.

What critics are saying

  • Competition from platforms like TikTok could dilute Whalar's market share.
  • AI-generated content threatens traditional influencer marketing models.
  • Integration challenges from Sixteenth acquisition may affect operational efficiency.

What makes Whalar unique

  • Whalar connects brands with creators for culturally relevant content.
  • Whalar emphasizes positive social change through its Whalar for Good initiative.
  • Whalar's acquisition of Sixteenth enhances its talent management capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Phone/Internet Stipend

Home Office Stipend

Fertility Treatment Support

Parental Leave

Mental Health Support

Wellness Program

Gym Membership

INACTIVE