Full-Time

IT Support Specialist

Updated on 1/13/2025

Whalar

Whalar

201-500 employees

Connects brands with social media creators

Data & Analytics
Social Impact
Entertainment

Compensation Overview

$60k - $70kAnnually

Junior, Mid

Remote in USA

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
JIRA
Confluence
Requirements
  • 2+ years experience of handling systems updates, cybersecurity measures, ensuring compliance in data protection regulations, installing and configuring hardware and software.
  • Energetic Customer-Centric Approach: We're looking for individuals with a strong sense of drive and a natural inclination towards exceptional customer service.
  • Inquisitive and Proactive Mindset: We value those who take the lead, ask questions, and are enthusiastic about embracing new knowledge and skills.
  • Proven Mastery in Technical Support: Proven experience as an IT Support or similar role, with a track record of successfully managing support requests.
  • Comprehensive IT Proficiency: Understands account management and can understand different SaaS solutions.
  • Savvy Troubleshooter: Strong proficiency in troubleshooting and resolving technical issues related to desktops, laptops, and peripherals.
  • Champion of IT Security: Following and enforcing account management and data protection processes.
  • Exceptional Communicator: Ability to showcase your outstanding communication and interpersonal skills by conveying intricate technical ideas in an understandable manner, catering to both technical and non-technical audiences.
  • Solution-Focused and Detail-Oriented: You have a knack for innovative problem-solving, meticulous attention to detail, and a strong ability to manage and prioritize multiple tasks efficiently.
  • The ability to be on-site when needed.
Responsibilities
  • Employ systematic approaches to troubleshoot and diagnose intricate technical issues, identifying core causes and implementing effective remedies.
  • Configure and administer diverse systems such as Google Workspace, Slack, Rippling Device Management, Jira, Confluence.
  • Stay current on the evolving landscape of hardware, software, peripherals, and their interoperability, offering tiered recommendations for optimal solutions.
  • Undertake device enrollment and manage assets efficiently.
  • Develop and uphold streamlined processes and documentation.
  • Extend expert-level technical assistance to end-users, proficiently addressing a wide spectrum of IT concerns encompassing hardware, software, and security.
  • Collaborate across teams to set up, configure, and maintain IT systems, applications, and services, ensuring their peak performance and reliability.
  • Oversee and manage inventory of IT assets, spanning hardware, software licenses, and peripherals.
  • Produce and maintain comprehensive technical documentation, encompassing user guides, standard operating procedures, and knowledge base articles.

Whalar connects brands with social media creators to produce engaging content in the influencer marketing industry. It operates primarily in the digital advertising space, helping brands reach audiences that traditional advertising often misses. Whalar facilitates partnerships between brands and creators, allowing for the creation of culturally relevant content that drives engagement. The company generates revenue by charging brands for access to its network of creators and for services like campaign management and performance analytics. A key differentiator for Whalar is its focus on cultural relevance and positive social change through initiatives like Whalar for Good, which promotes strategic partnerships for social impact. Overall, Whalar aims to enhance brand visibility and engagement through effective influencer collaborations.

Company Stage

Seed

Total Funding

$3.5M

Headquarters

New York City, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for short-form video content boosts Whalar's creator network.
  • AI-driven content tools enhance Whalar's scalable and cost-effective solutions.
  • Expansion into new regions offers Whalar access to emerging markets.

What critics are saying

  • Competition from platforms like TikTok could dilute Whalar's market share.
  • AI-generated content threatens traditional influencer marketing models.
  • Integration challenges from Sixteenth acquisition may affect operational efficiency.

What makes Whalar unique

  • Whalar connects brands with creators for culturally relevant content.
  • Whalar emphasizes positive social change through its Whalar for Good initiative.
  • Whalar's acquisition of Sixteenth enhances its talent management capabilities.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Phone/Internet Stipend

Home Office Stipend

Fertility Treatment Support

Parental Leave

Mental Health Support

Wellness Program

Gym Membership