Regional Operator Manager

Responsibilities:

• Provide leadership, mentorship, and operational oversight to lead operators in all London clinics. 
• Extensive practical expertise and in-depth understanding of all aspects of the operator role. 
• Ensure safe, effective, and high-quality patient care in line with Neko’s vision for preventive and data-driven healthcare. 
• Oversee clinical governance, compliance with CQC and other regulatory standards, and implementation of best practices. 
• Support recruitment, induction, and ongoing professional development of clinical staff. 
• Lead on incident management, safeguarding, and resolution of clinical concerns. 
• Collaborate with the Medical Director UK and other senior leaders to drive service improvement and innovation. 
• Monitor and report on key performance indicators, patient outcomes, and staff satisfaction. 
• Foster a culture of continuous improvement, learning, and teamwork. 
• Act as a role model for compassionate, evidence-based, and member-centred care. 

Qualifications:

• Registered Nurse at Band 7 or above, or qualified Physician Associate, withpost-qualification experience in a clinical leadership role. 
• Proven experience in managing or supervising clinical teams, ideally within a multi-site or cluster setting. 
• Demonstrated ability to lead, motivate, and develop staff, fostering a positive and high-performing team culture. 
• Strong understanding of clinical governance, CQC standards, and best practices in patient safety and quality improvement. 
• Excellent communication, organisational, and interpersonal skills. 
• Evidence of ongoing professional development and commitment to maintaining clinical competence. 
• Experience with change management, service improvement, or implementing new clinical pathways is desirable. 
• Passion for innovation in healthcare, with an interest in preventive medicine and digital health solutions.