Lounge Manager

Job Description

The Lounge Manager leads Forbes Five-Star service execution, ensuring adherence to service standards while delivering curated, high-end guest experiences across multiple outlets during shift operations. Oversees a full-service environment featuring a refined food menu, curated cocktails, and a reserve wine list.

Accountable for profit and loss performance, driving revenue, controlling costs, and aligning operations with business objectives.

Essential Job Duties & Responsibilities

• Lead, mentor, and inspire staff to deliver refined, curated experiences that reflect Wynn's commitment to luxury hospitality and service excellence for all guests.
• Cultivate and maintain relationships with distinguished guests, VIP patrons, celebrities, key influencers, and high-rollers.
• Manage and mentor staff with excellence; representing Wynn Resorts with professionalism in addressing and resolving staff and guest matters with discretion and sophistication.
• Uphold the premium vision of Wynn Standards, business objectives, and marketing initiatives in alignment with Beverages' Executive Leaders.
• Develop comprehensive risk management and mitigation strategies. Maintain all property mandates and standards. Monitor and analyze daily operational reports to ensure luxury service are consistent.
• Assess staffing requirements, develop strategic operational plans, and identify opportunities for enhanced service delivery and operational growth. Ensure optimal team performance, morale, and productivity are always high.
• Model exemplary professionalism, refined service standards, and a commitment to excellence that sets the tone for the entire team.

Qualifications

• A minimum of five (5) years of progressive management experience in ultra-luxury hospitality venue(s), preferably at a Michelin-starred establishments, five-star resorts, or premier luxury lounges with annual revenues exceeding a minimum of ten-million dollars or more
• Demonstrated expertise in wine, spirits, and craft cocktails, preferably with a sommelier certification, mixology credentials, and/or equivalent advanced beverage knowledge is highly valued
• Proven mastery of luxury financial management with exceptional acumen in budget oversight, P&L optimization, and revenue enhancement strategies for high-end establishments
• Extensive experience delivering service aligned with Forbes Five-Star or Michelin standards, with a distinguished track record of exceeding expectations for ultra-high-net-worth individuals and VIP guests
• Advanced proficiency in luxury hospitality management systems and premium point-of-sale platforms
• Exceptional leadership, strategic delegation, and presentation capabilities with the ability to cultivate and inspire high-performance, elite service staff
• Sophisticated interpersonal, communication, and problem-solving skills, coupled with the discretion and cultural refinement required in exclusive luxury setting
• Applicants must be twenty-one years of age or above
• Must be able to obtain and maintain any required licensing, certifications, or active work cards

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.