Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
Proven experience in event management, hospitality operations, or a similar operational leadership role.
Strong organisational and project-management skills, with the ability to manage multiple events simultaneously.
Experience managing clients, subcontractors, and cross-functional teams.
Ability to lead, motivate, and support teams in fast-paced, high-pressure environments.
Understanding of health and safety, food safety, and compliance requirements relevant to event or catering operations.
Competence in planning and managing event budgets, including forecasting, cost control, and profit-and-loss awareness.
Analytical and problem-solving skills, with the ability to adapt quickly to operational challenges.
Accuracy and attention to detail, particularly in data recording, financial reporting, and stock control.
Ability to travel frequently and work flexible hours, including evenings, weekends, and extended periods away when required.
Full UK driving licence, preferably clean, and confidence driving commercial vehicles as required.
Responsibilities
Develop and maintain strong client relationships by understanding their needs, managing expectations, and proactively communicating event details and opportunities.
Manage concession partnerships, coordinating with subcontractors and suppliers on product offerings, pricing, and operational logistics.
Collaborate with internal teams to optimise product listings, pricing, branding, and financial accuracy.
Oversee sales order processing and fulfilment, ensuring customer service, accurate recording of data and takings, and maximisation of sales opportunities.
Assist with credit control by resolving payment issues and ensuring timely collection from clients and subcontractors.
Provide subcontractors with information packs detailing anticipated attendance, logistical constraints, retail tariffs, and access passes.
Plan, book, and coordinate event logistics, including staff transportation, generator and equipment hire, and site facilities.
Oversee stock storage, handling, and transportation in compliance with company procedures, food hygiene legislation, and health and safety guidelines.
Conduct stock takes, manage stock rotation, and optimise order fulfilment to minimise waste.
Monitor event setup and breakdown, ensuring sites are clean, equipment is returned, waste is disposed of according to regulations, vehicles are maintained and secured, and cash and reports are accurately processed and submitted.
Ensure front-of-house and back-of-house activities comply with client policies, health and safety, and food hygiene standards.
Plan events in detail, including profit-and-loss forecasting, subcontractor allocation, staffing, logistics, and health and safety preparations.
Brief teams before events so they understand objectives, standards, and operational plans.
Lead, supervise, and support the event team's performance through monitoring, coaching, guidance, and addressing performance issues in coordination with Events Senior Leadership and the Food and Beverage Human Resources Business Partner.
Oversee team welfare, including safe transport, appropriate accommodation, adequate breaks, and respectful treatment on and off site.
Conduct visual checks on hired vehicles for roadworthiness and compliance with company and legal requirements, and report and escalate issues promptly.
Promote a positive company image and adhere to company policies and standards during travel and accommodation.
Support the company-wide sustainability strategy by identifying and implementing environmentally responsible practices in event operations.
Perform other duties necessary for the smooth running of the business.
Desired Qualifications
Experience managing concessions, subcontractors, or supplier relationships within events, retail, or hospitality environments.
Formal training or certification in event management, health and safety (such as IOSH or NEBOSH), or food hygiene (such as Level 3).
Experience with stock management systems, event-planning software, or customer relationship management tools.
Knowledge of sustainability practices and experience implementing environmentally responsible operational processes.
Previous experience working at outdoor events, large-scale festivals, sporting events, or multi-day deployments.
Experience supervising dispersed teams across multiple sites.
First aid certification.
The Event Manager is the central figure responsible for the successful planning, coordination, and execution of all allocated events. This role involves overseeing client and concession relationships, managing all logistical requirements, ensuring compliance with health and safety standards, and leading a team to deliver exceptional event experiences. The Event Manager collaborates cross-functionally to maximise profitability, operational efficiency, and customer satisfaction.
Responsibilities
Essential
Proven experience in event management, hospitality operations, or a similar operational leadership role.
Strong organisational and project-management skills with the ability to manage multiple events simultaneously.
Excellent communication and relationship-building skills, with experience managing clients, subcontractors, and cross-functional teams.
Demonstrated ability to lead, motivate, and support teams in fast-paced, high-pressure environments.
Solid understanding of health & safety, food safety, and compliance requirements relevant to event or catering operations.
Competence in planning and managing event budgets, including forecasting, cost control, and P&L awareness.
Strong analytical and problem-solving skills with the ability to adapt quickly to operational challenges.
High level of accuracy and attention to detail, particularly in data recording, financial reporting, and stock control.
Ability to travel frequently and work flexible hours, including evenings, weekends, and extended periods away when required.
Full UK driving licence (preferably clean) and confidence in driving commercial vehicles as required.
Desirable
Experience managing concessions, subcontractors, or supplier relationships within events, retail, or hospitality environments.
Formal training or certification in event management, health & safety (e.g., IOSH/NEBOSH), or food hygiene (e.g., Level 3).
Experience with stock management systems, event-planning software, or CRM tools.
Knowledge of sustainability practices and experience implementing environmentally responsible operational processes.
Previous experience working at outdoor events, large-scale festivals, sporting events, or multi-day deployments.
Experience supervising dispersed teams across multiple sites.
First aid certification.
Requirements
Client & Concession Management
Develop and maintain strong client relationships by understanding their needs, managing expectations, and proactively communicating event details and opportunities.
Manage concession partnerships, coordinating with subcontractors and suppliers on product offerings, pricing, and operational logistics.
Collaborate closely with internal teams to optimise product listings, pricing, branding, and financial accuracy.
Oversee sales order processing and fulfilment, ensuring first-class customer service, accurate recording of data and takings, and maximising sales opportunities.
Assist with credit control by resolving payment issues and ensuring timely collection from clients and subcontractors.
Provide comprehensive information packs to subcontractors detailing anticipated attendance, logistical constraints, retail tariffs, and access passes.
Event & Operational Management
Plan, book, and coordinate all logistical requirements for events, including transportation of staff, generator and equipment hire, and site facilities.
Oversee stock management: ensure proper storage, handling, and transportation in compliance with company procedures, food hygiene legislation, and health and safety guidelines.
Conduct regular stock takes, manage stock rotation, and optimise order fulfilment to minimise waste.
Monitor event setup and breakdown, ensuring sites are clean, equipment is returned, waste is disposed of according to regulations, vehicles are maintained and secured, and all cash and reports are accurately processed and submitted.
Ensure all front-of-house and back-of-house activities comply with client policies, health & safety, and food hygiene standards.
Conduct detailed event planning including P&L forecasting, subcontractor allocation, staffing, logistics, and health & safety preparations.
Provide clear, detailed briefings to teams prior to events to ensure full understanding of objectives, standards, and operational plans.
Lead, supervise, and support the event team’s performance by monitoring, coaching, guiding, and addressing performance issues in coordination with the Events Senior Leadership and F&B HR Business Partner.
Oversee team welfare at all times — ensuring safe transport, appropriate accommodation, adequate breaks, and respectful treatment both on and off site.
Conduct regular visual checks on hired vehicles to ensure roadworthiness and compliance with company and legal requirements, reporting and escalating any issues promptly.
Promote a positive company image at all times, adhering to company policies and standards during travel and accommodation.
Support the company-wide sustainability strategy by identifying and implementing environmentally responsible practices in event operations.
Additional Duties
Perform any other duties necessary for the smooth running of the business.
Benefits
Competitive salary, commensurate with experience.
Car allowance.
Bonus scheme
25 days’ annual leave plus bank holidays.
Pension scheme.
Access to FEP’s wider employee benefits programme.
A dynamic, fast-paced environment where you can make a genuine impact at some of the UK’s most exciting venues.