Syneos Health

Global provider of integrated clinical-to-commercial services

Site Augmentation Lead

Project ManagementConfirmed live in the last 24 hours

Full-timeBelgrade, SerbiaNo salary listedRemote

About the Job

Requirements

Ability to understand and translate protocol requirements into a proposed site solution, in collaboration with the Sponsor and key cross-functional leads.

Responsibilities

Serve as the primary point of contact for sponsor clients, sites, and Illingworth business units and functions on allocated projects, coordinating issue management and resolution with the AD SS and Director SO&E.
Oversee the day-to-day delivery and closeout of allocated Site Solutions projects, coordinating with Resource Management, Finance, and IT and ensuring delivery complies with clinical SOPs, Good Clinical Practice, and applicable regulatory requirements.
Agree project-specific training requirements with Sponsors and Sites, clarify training delivery responsibilities, and ensure Illingworth-delivered training follows relevant SOPs and policies.
Lead the development, review, and finalization of project documentation, ensuring alignment with relevant policies, SOPs, ICH-GCP, and applicable country regulations in collaboration with clients and sites.
Manage the project budget through completion and reconciliation; prepare financial and activity forecasts, report actual performance against forecasts, prepare monthly activity-based invoices, identify scope changes, and obtain client approval for change orders.
Deliver Site Solutions projects using clear communication, implementation plans, and performance metrics, meeting agreed timelines and quality standards across the project lifecycle.
Provide input to corrective and preventive action for quality issues and communicate compliance, performance, and project progress to internal stakeholders, clients, clinical trial sites, and vendors.
Keep centrally stored project trackers complete and current to support business continuity.
Develop collaborative site relationships and future planning for Site Solutions and optimization strategies, and serve as a resource to the broader team on site relationship management.
Build sustainable relationships with the site community across Illingworth service lines.
Oversee study performance and issue management within Site Solutions and support the Site Contracts Manager in extending relationships across Illingworth service lines.
Apply experience, knowledge, and best practices to advance global site optimization and engagement across Illingworth service lines, aligning work with Illingworth and Syneos goals.
Collaborate with study teams to define and lead site engagement and contracting processes, conducting site-specific needs assessments to determine the appropriate Site Solutions resource while complying with local due diligence and regulatory requirements.
Lead Site Solutions resource management with Talent Acquisition and Resource Management teams, including requesting site-level resources, ensuring recruitment, allocation, and onboarding follow the deployment strategy, communicating resource changes, and overseeing resource deployment activities, onboarding, and project training.
Act as the Company champion for site and sponsor clients internally and externally.
Support delivery and implementation of Site Solutions initiatives aligned with Illingworth and Syneos business needs, and build internal awareness of working practices between site and sponsor stakeholders and the Company.
Support development and maintenance of information libraries and communications materials for RFI/RFP development and queries from Sponsors, Business Development, and project teams.
Ensure project deliverables meet customer expectations, including contracted deliverables, accurate projections, reports, updates, ongoing risk assessment, proactive mitigation, and documented scope changes.

Site Augmentation Lead

Illingworth Research Group provides a range of patient focused clinical services to the pharmaceutical, healthcare, biotechnology and medical device industries. These include mobile research nursing, patient concierge, medical photography and clinical research services. Illingworth are experts with experience across all study phases and in a diverse range of therapeutic areas.

Illingworth Research Group is a global organization operating in over 45 countries, bringing clinical research directly into the home of the patient, to improve the experience of patients involved in clinical trials and the quality of their lives.

Job Responsibilities

For allocated projects, upon handover from the Illingworth BD, Proposals or Strategy lead be the Primary point of contact for both sponsor clients & sites and Illingworth business units and functions, liaising with the AD SS and Director SO&E for issue management and resolution for all Site solutions projects.

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Be responsible for the day-to-day oversight and close out of allocated Site Solutions projects and to liaise with the Resource management team, Finance, and IT (Information Technology), delivering the project until completion in accordance with the appropriate clinical SOPs (Standard Operating Procedures), GCP (Good Clinical Practice) and all applicable regulatory requirements.

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Ensure project specific training requirements are agreed with the Sponsor and Sites, including the roles and responsibilities for delivery of this training to the allocated Illingworth site resource to be deployed. Where responsibility falls to the Illingworth team for delivery, ensuring that this is managed as per the relevant SOPs and Policies.

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Oversee and lead the development, review and finalization of project-related documentation whilst ensuring the processes and procedures within the documents comply with relevant policies, Standard Operating Procedures (SOPs), ICH-GCP, and all applicable country regulatory requirements, in collaboration with the client and, where applicable, sites

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Develop a clear understanding of the study budget and its scope, managing it to the point of completion and reconciliation. Prepare accurate financial and activity forecasts for the lifetime of the project and report actual performance against forecast. Prepare monthly invoices based on project activity. Identify changes in scope and seek client approval for change orders.

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Deliver Site Solutions projects through good communication, clear implementation plans and explicit performance metrics to agreed timelines and quality, across the project life cycle. Provides input to corrective and preventive action associated with quality issue resolution. Communicates compliance and performance to relevant stakeholders including other Illingworth business units, clients (Sponsor & CRO), clinical trial sites and vendors to ensure excellent relationships continue and all parties are kept up to date with project progress.

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Ensure that assigned projects centrally stored trackers are complete and up to date always, to ensure appropriate business continuity measures are met.

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Supports the development of collaborative and effective site relationships and future horizon planning for Site solutions and optimization strategies. Is a resource for the broader Illingworth team related to site relationship management.

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Builds differentiating and sustainable relationships with the Site community, where Illingworth’s services are available to them across all of Illingworth’s service lines.

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Oversees performance and issue management of studies running within Site solutions and through supporting the Site Contracts manager to extend the relationships across all Illingworth service lines.

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Leverages experience, knowledge, and best in class practices to drive global Site optimization and Engagement of all Illingworth service lines. Ensures alignment with broader Illingworth and Syneos goals and objectives.

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Collaborates with study team to define and lead the site engagement and contracting processes through the conducting of site-specific detailed needs assessments that will guide the type of Site solutions resource deployed to the site in compliance with local due diligence and regulatory requirements.

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Responsible for leading Site solutions related resource management in collaboration with the Talent Acquisition and Resource management teams, for studies including, but not limited to:

Requesting site level resources to support projects, ensuring that the recruitment, allocation & onboarding of Site Solutions resource is completed in line with the project's defined deployment strategy.
Communicating changes to resource requirements (change in scope)
Provide oversight to team of site solutions resources for the implementation of their site solutions deployment activities, including onboarding and training for the project.

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Acts as the Company champion for site and sponsor clients both internally and externally.

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Supports the delivery and implementation of specific Site solutions initiatives aligning to Illingworth and Syneos business needs. Continues to build awareness internally of the relationship and working practices between site and sponsor stakeholders and the Company.

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Supports the development & maintenance of relevant information libraries and communication materials to assist with RFI/RFP development and queries from Sponsors, Business Development, and project teams.

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Ensures all project deliverables meet customer expectations including contracted deliverables, provision of accurate projections, reports and updates, together with ongoing risk assessment and proactive mitigation strategies. Completes and documents scope changes.

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Ability to understand and translate protocol requirements to deliver the proposed site solution, in collaboration with Sponsor and key cross-functional leads.

Additional Information:

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

About the Company

Syneos Health

Global provider of integrated clinical-to-commercial services

Syneos Health provides end-to-end biopharmaceutical solutions across the clinical-to-commercial spectrum. It helps biopharma companies, healthcare organizations, and investors by offering specialized expertise, insights, and technology-enabled services to move therapies faster to patients. Its offerings include Kinetic, a modern omnichannel customer engagement platform that uses targeting and analytics to coordinate nationwide healthcare communications, and Syneos One, an asset development approach that aligns strategy and execution from early concept through commercialization. The company uses AI and advanced tech to improve performance and reduce risk in drug development and market delivery. Its goal is to be a trusted partner that accelerates therapy development and delivery by combining scientific know-how with integrated, data-driven services.

Company size: 10,001+
Company stage: IPO
Headquarters: Morrisville, NC
Founded: 1985

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