Full-Time
Senior Technical Business Analyst
Confirmed live in the last 24 hours
Autotrader.ca
1,001-5,000 employees
Digital solutions for used car dealers
Senior, Expert
Ontario, Canada
- University Degree in relevant field, or equivalent experience (R)
- 8+ years’ experience in a Technical Business Analyst role (R)
- Relevant experience in an IT related domain (R)
- Experience working in Great Plains, WorldPay and Salesforce (R)
- Strong technical knowledge with major financial systems (R)
- Excellent communication skills; both written and verbal
- High-level understanding of system integrations and architecture
- Proven stakeholder management skills
- Ability to communicate with different audiences; both technical and non-technical
- Strong Customer First focus
- Analytical focus and attention to detail
- Passion for troubleshooting
- Strong team player
- Analyze Stakeholder and User needs to obtain and document business requirements, product and process specifications
- Create technical solution designs and specifications
- Contribute and define project requirement scope and objectives
- Act as an SME, with excellent knowledge of applicable business processes, systems and industry requirements, proficient to recommend and present business or system solutions
- Create and manage functional application requirements and their traceability
- Review change requests and track the effect of requirement changes and communicate to all stakeholders
- Assess risks associated to change requests
- Manage Stakeholder expectations of product features and functionality
- Communicate the deliverables and related schedules
- Work with Stakeholders, users and development teams to achieve most effective solutions
- Provide input on product/service development (SLA)
- Design, control and support QA requirements
- Design and document Test Plans covering IT, UAT, Pilot, and Post Deployment
- Create test cases for different phases of the project
- Document defects, reports, and ensure remediation
- Responsible for defect capture and resolution to minimize re-work after deployment
- Participate in the development of User Guides and Release Notes
- Provide Stakeholders with complete Training materials
- Work with the Stakeholders in the UAT and Pilot releases
- Assist with training Users on the new functionalities, and following up on feedback
- Responsible for communication with the various external Vendors
- Co-ordinate new features, controls and system design
- Ensure unit testing and appropriate QA is performed
- Schedule and co-ordinate releases at appropriate business times
- Responsible for Level 2 & Level 3 support for all Great Plains, WorldPay, RBC and PCI Pal applications
- Recommend strategic and tactical approaches to different solutions
- Minimize support requests by providing appropriate tools to allow Stakeholders to work autonomously
Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, encouraging dealers to focus on sales without being overwhelmed by complex tools. The company operates on a subscription-based model, allowing dealers to access various services for a recurring fee, while also generating revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively, backed by strong customer service and educational resources.
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1975
Simplify's Take
What believers are saying
- Trader.ca's acquisition of Collateral Management Solutions expands their service offerings, potentially increasing their market share and revenue streams.
- The company's strong focus on customer support, including resources like videos and webinars, ensures dealers can maximize the platform's benefits, leading to higher customer satisfaction and retention.
- The potential sale by Thoma Bravo could bring in new investment and strategic direction, further accelerating growth and innovation.
What critics are saying
- The highly competitive nature of the digital automotive marketplace means Trader.ca must continuously innovate to maintain its edge.
- Dependence on a subscription-based model could be risky if dealers find more cost-effective alternatives.
What makes Autotrader.ca unique
- Trader.ca offers a comprehensive suite of digital solutions specifically tailored for car dealers, unlike competitors who may offer more generalized tools.
- Their subscription-based model ensures a steady revenue stream and allows for continuous platform improvements, setting them apart from competitors relying on one-time sales.
- The emphasis on simplicity and effectiveness, encapsulated in their motto 'Keep It Simple. Measure What Matters,' makes their platform user-friendly and highly efficient for dealers.