Public Safety Communication Support Specialist

Job Title

Public Safety Communication Support Specialist - BCSO

Pay Rate Min to Mid Range

$30.12 - $36.15

Time Type

Full time

Summary

Under general direction, is responsible for supervising large equipment moves of electronic components; assists in tracking hardware and software inventory and scheduling workload; trains and advises Technical Support staff; assists with the transition of infrastructure solutions for County LANs; assists network users on software requirements and resolves network crisis situations; assists with maintenance of land mobile radio and dispatch center communications equipment; leads projects and performs maintenance of network hardware and software; responds to after-hour calls; and performs related duties as required.

Description

Duties and Responsibilities:

• Supervises large equipment moves which involves disassembling and reassembling electronic components

• Assists with maintenance of land mobile radio and dispatch center communications equipment 

• Maintains updated knowledge in P25 trunked radio system, point to point microwave and analog land mobile radio

• Creates technical field and maintenance reports, as required. Create, update, and/or review system procedures and documentation on an ongoing basis

• Complete testing and system performance documentation

• Support and perform on-site commissioning, site acceptance and system testing. Perform programming and configuration of all system components. 

• Prevents and corrects maintenance, set up, configuration, and performance optimization of Land Mobile Radio equipment

• Create and provide instruction materials for system users

• Employ of a variety of specialized test equipment and complex electronic schematics and diagrams in conducting fault isolation, and use the data gained through the troubleshooting/repair process to prepare and revise maintenance instructions and procedures and to recommend and implement manufacturer/engineering changes

• Performs indoor and outdoor RF signal measurements

• Supervises equipment moves which involves disassembling and reassembling electronic components. Maintains current records in inventory management and tracking systems

• Works with Network Architecture Team on the transition of infrastructure solutions for Local Area Network

• Assists manager in scheduling of Technical Support workload and major projects

• Assists manager in tracking hardware and software inventory

• Works with Network Architecture Team on the transition of infrastructure solutions for Local Area Network

• Trains and advises the Technical Support staff on network software applications

• Assists manager in scheduling of Technical Support workload and major projects

• Leads projects assigned to section and compiles status reports to management

• Assists users in determination of complex software requirements and needs

• Responds to after-hour calls related to network problems

• Analyzes and resolves network crisis situations

• Performs routine maintenance of network hardware and software

• Performs related duties as required

Minimum Qualifications:

• Graduation from an accredited college or university with an Associate's Degree in Computer Science, Data Processing, Management Information Systems or a closely related field, and four (4) years computer network experience; OR successful completion of a relevant program from an accredited technical school and four (4) years computer network experience; or an equivalent combination of education and experience

• Good knowledge of LAN software packages and operating systems; knowledge of programming languages and/or broad network integration techniques

• Skill in installing LAN hardware and software; skill in performing diagnostic system tests; skill in logical problem solving; skill in troubleshooting LAN hardware and software related problems

• Ability to recognize problem sand recommend solutions; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with County employees, Department Heads, Elected/Appointed Officials and co-workers

• Must secure and maintain a favorable background investigation and clearance

• Must clear a pre-employment physical and a pre-employment drug screen test

• Must have available transportation during entire workday; required to travel to remote sites within Bexar County

• Must have valid driver's license, motor vehicle liability insurance and personal injury insurance

• Required being on-call 24-hours a day 

• May be required to work more than 40 hours during the workweek

Working Environment and Physical Demands:

• Generally working in indoor conditions

• Occasionally moves items weighing up to 40 pounds

• Occasionally moves about the office

• Frequently communicates with others; must be able to exchange accurate information

• Generally, operates a computer and other office productivity machinery

• Positions self to perform essential functions

• Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.