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Alcon

Eye care products and vision solutions

Formateur Spécialiste Clinique

Customer Education & TrainingConfirmed live in the last 24 hours
Full-timeRueil-Malmaison, France

About the Job

Requirements

  • A degree in optometry or an equivalent qualification, or at least five years of experience training customers on medical-equipment products; ophthalmology experience is a plus.
  • Residence in the Southwest region, ideally near a major urban area to facilitate daily travel.
  • Availability for travel with overnight stays for approximately 30% to 50% of working time, and regular participation in industry congresses and events.
  • Professional proficiency in French and English.
  • Obtain and maintain the required clinical certifications.
  • Apply standard operating procedures, maintain accurate and current documentation, ensure rigorous quality control, and complete all mandatory certification training.

Responsibilities

  • Train operating-room teams in the use of Alcon solutions and products.
  • Respond to clinical requests and questions concerning intraocular lenses (IOLs).
  • Provide clinical support and assistance to customers remotely and on site.
  • Deploy updates to installed equipment.
  • Participate in congresses, medical events, and product demonstrations, and provide clinical support for them.
  • Collaborate closely with field technical teams and sales representatives during installations and customer follow-up.
  • Document visits and activities in Salesforce.
  • Identify, report, and address adverse events and medical-device failures.
  • Contribute to operational excellence through continuous process improvement and knowledge sharing while meeting deadlines, budgets, and quality standards.
  • Meet the requirements of the role and contribute to overall company compliance.

Desired Qualifications

  • Ophthalmology experience in medical-equipment product training.

About the Company

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Alcon

Eye care products and vision solutions

Alcon provides eye care products and vision solutions to improve how people see. It develops and manufactures devices and consumables for eye health, including cataract surgery equipment and intraocular lenses, retinal health therapies, and contact lenses, distributed through eye care professionals, hospitals, and consumers. The products work by supporting eye surgery, protecting and restoring vision, or correcting vision with lens-based options, backed by research and development and a global distribution network. Alcon differentiates itself with a broad, end-to-end portfolio across the eye care continuum, a strong emphasis on research and development, strategic partnerships with healthcare providers, and a commitment to diversity and inclusion. Its goal is to enhance vision and quality of life by delivering reliable, high-quality eye care solutions and advancing the science of eye health.

Company size
10,001+
Company stage
IPO
Headquarters
Geneva, Switzerland
Founded
1945

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