Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

As part of the Enterprise Onboarding Team, the Enterprise Provisioning Specialists work with customers in executing the technical onboarding of Global Relay’s services. The Enterprise Provisioning Specialists work in collaboration with the Onboarding Team and customer IT resources to implement services in scope, provide guidance on best practices, and drive implementation progress. Provisioning Specialists are trusted client advisors helping ensure that the solutions meet each customer’s unique requirement while setting up services correctly and smoothly. This team is available 24x7 for working with customers globally.

The primary function of the Enterprise Provisioning Specialist is to participate in the provisioning of our most strategic and demanding accounts and work to ensure the success of the customer’s implementation. Working collaboratively as part of the Enterprise Onboarding Team, the Provisioning Specialists will assist in the mentoring of internal resources, and championing Provisioning’s requirements throughout the development cycle of product releases.

Your responsibilities:

Responsible for the setup, and implementation of the Global Relay product suite, including third party services. Provide world class service in the deployment of Global Relay services and resolving customer enquiries.
Build strong relationships with Customers, Partners, and other Global Relay Teams
Ensure client project deadlines are met in an efficient and professional manner
Work with clients to determine required workflows, and implement solution leveraging best practices
Assist Business Development on pre-sales solution configurations and proof of concept/trial implementations. Complete implementations for clients with unlimited number of users and highest complexity
Validate data and message flow meets compliance requirements
Ensure errors or omissions in Provisioning documentation or wiki articles are addressed
Perform peer reviews of new service implementations
Manage high profile client setups independently while providing guidance to Project Managers and Business Development
Establish connectivity to, and appropriate archiving from mixed, multi clustered email server environment
Setup archiving for services requiring Global Relay software deployed in customer environments
Configure SAML authentication and Single-Sign On integration as well as Directory Sync Services for enterprise customers
Manage Multi-tenant setups with a variety of technical and non-technical contacts
Attend Sprint demos to champion client and implementation interests to Product
Review standard release and emergency fix deployment plans and communicate any perceived risks
Ensure product updates are cascaded into the team’s knowledge base and to client facing documentation

About you:

Post-secondary education (minimum of an undergraduate degree is preferred)
5+ years Technical, enterprise systems administration experience
Minimum 2 years SaaS implementations experience which must include experience in a customer facing role. Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle
Ability to understand technical as well as business requirements and accurately capture technical notes
Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience
Strong written, verbal, and inter-personal communication skills, with outstanding telephone and email etiquette. Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Project and Visio)
Strong analytical and problem solving skills with significant attention to the smallest details
Strong understanding of domains, networking principles, message flow, email protocols, and DNS
Advanced knowledge of networking fundamentals (AD, ADFS, TCP/IP, DNS, DHCP, VPN, LDAP, SSO)
Microsoft Exchange, Office365, Google G Suite, and/or Domino Server experience, particularly around journaling, is required
Proficiency with MS Windows Server / workstations and command line interface
Cisco IronPort experience, particularly around disclaimer engines and egress filtering, is an asset
Ability to create and run Excel Macros, create and run scripts to automate tasks, SQL knowledge, and the ability to create and run SQL scripts preferred
Basic scripting (PowerShell, Perl, VBScript, etc.), MCSE, MCITP, CCNA, PMP and other industry certifications are desirable

Working conditions:

Enterprise Provisioning Coverage is needed 24x7 leveraging a follow-the-sun model. Specialists are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is also required.

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

Enterprise Provisioning Specialist

Global Relay

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