Full-Time

Staff Business Systems Analyst

Go-to-Market, GTM, Systems

Confirmed live in the last 24 hours

Aircall

Aircall

501-1,000 employees

Cloud-based phone system for businesses

Senior, Expert

Remote in UK

Category
General Marketing
Growth Marketing
Growth & Marketing
Required Skills
Data Analysis
Requirements
  • 6+ years experience as a Business Systems Analyst, or GTM Systems Analyst in SaaS or technology-driven organizations.
  • Deep understanding of business processes across Sales, Marketing, and Customer Success.
  • Experience with business process modeling, data analysis, and translating complex business needs into technical solutions.
  • Strong problem-solving skills with a proactive approach to addressing business challenges.
  • Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization.
  • Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously.
Responsibilities
  • Act as a strategic partner to business leaders in understanding and optimizing Sales and Marketing processes, Customer Success workflows, and Revenue Operations.
  • Lead end-to-end analysis and optimization of critical business processes, ensuring alignment with organizational objectives and scalability.
  • Collaborate with cross-functional teams to design and implement solutions that enhance operational efficiency and customer experience.
  • Serve as the subject matter expert in system integrations, workflows, and data management.
  • Own and document business requirements, user stories, and functional specifications for system enhancements and process improvements.
  • Identify opportunities for process automation and efficiency using low-code/no-code platforms and integrations.
  • Partner with IT and Engineering teams to ensure seamless integration across various platforms and business units.
  • Champion data governance and compliance, ensuring system data integrity and security best practices.
  • Stay updated with industry trends and emerging technologies to proactively recommend enhancements to the GTM tech stack.
Desired Qualifications
  • Experience with CRM systems such as Salesforce and CPQ solutions.
  • Hands-on experience with low-code platforms, system integrations, and API-based workflows.
  • Strong analytical skills and familiarity with reporting tools such as Tableau, Power BI, or Looker.
  • Familiarity with Agile methodologies and experience in project management.
  • Understanding of change management principles and best practices.

Aircall offers a cloud-based phone system that helps businesses manage voice communications with features like call monitoring and routing, as well as integration with tools like CRM systems. Targeting small to medium-sized businesses and enterprises, it operates on a subscription model, allowing clients to pay based on their needs. Aircall also has an app marketplace for third-party developers to create integrations, enhancing the platform's functionality. The company's goal is to provide efficient and scalable communication solutions that improve collaboration and customer service.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$219.4M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Aircall's AI capabilities enhance customer service and drive SMB growth.
  • The rise of remote work boosts demand for Aircall's cloud-based solutions.
  • Personalized customer experiences drive adoption of Aircall's advanced call routing features.

What critics are saying

  • Emerging AI-driven platforms may offer more advanced features, threatening Aircall's market share.
  • Rapid AI advancements could outpace Aircall's integration capabilities, risking competitive edge.
  • Economic uncertainties may lead SMBs to cut spending on communication tools, affecting revenue.

What makes Aircall unique

  • Aircall offers seamless integration with CRM and helpdesk tools for efficient communication.
  • The platform supports multiple languages, enhancing accessibility for global SMBs.
  • Aircall's app marketplace allows for customizable integrations, increasing platform value.

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Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

0%
Investors Hangout
Oct 10th, 2024
Aircall Launches Workspace for Enhanced Communication Tools

Aircall launches Workspace for enhanced communication tools.

Aircall
Aug 15th, 2024
Voicemail Drop and Power Dialer: Aircall-tested tips and tricks to help you reach more prospects

And Aircall is now thrilled to announce the launch of Voicemail Drop and additions to its Power Dialer!

El Referente
May 29th, 2024
El Club De Inversión Blast., De Pedro Buerbaum, Reabre Sus Puertas A Nuevos Miembros

La inversión en startups ha sido la clase de activos con mejores resultados en los últimos 15 años, pero ha estado reservada a un grupo de élite de inversores de capital riesgo y business angels muy ricos y bien conectados. Así lo considera Pedro Buerbaum, quien asegura: "Como siempre, son los pocos privilegiados los que se han beneficiado de las mejores oportunidades de inversión, mientras que el pequeño inversor se ha quedado al margen".Blast., un club de inversión co-fundado por el presentador del podcast Worldcast, Pedro Buerbaum, y el fundador de empresas unicornio francés, Thomas Rebaud, busca causar un efecto explosivo en el ecosistema emprendedor español permitiendo que personas de todo tipo inviertan también en empresas españolas.Tras una exitosa apertura en Francia el año pasado de la mano del Shark Tank Anthony Bourbon y los fundadores de empresas unicornio, Jonathan Anguelov de Aircall.io y Eric Larcheveque de la cripto empresa Ledger.com, Blast. arrancó en España, a principios de 2024, limitando también su club al 1% de las solicitudes, con sólo 800 miembros aceptados. El club, que ha estado cerrado a nuevos miembros desde entonces, volverá a abrir 500 plazas adicionales en junio de 2024 para desplegar más dinero en más startups españolas. El club sigue creciendo para llegar a convertirse a finales de año en el mayor vehículo de inversión del panorama tecnológico español, con una capacidad de 30 millones de euros para invertir anualmente en startups españolas en fase semilla.Actualmente, la lista de espera supera las 12.000 personas y es necesario apuntarse en ella para poder optar a una plaza como miembro del club. La reapertura ofrecerá a los futuros miembros cinco niveles distintos de afiliación, con un precio anual a partir de los 1.000 euros y un tope de inversión anual que oscila entre los 10.000 y los 300.000 euros. Como primeras operaciones durante este año, Blast

Business Wire
Apr 4th, 2024
Aircall Broadens Ai Capabilities, Empowering More Smbs To Nurture Relationships, Drive Performance, And Fuel Growth

LONDON--(BUSINESS WIRE)--Aircall, the customer communication and intelligence platform, today unveils the launch of Aircall AI in French, German and Spanish languages. This follows the initial launch of the company’s enhanced artificial intelligence (AI) capabilities in October last year - transcribing over 100 million calls since the launch of Call Transcriptions - now empowering more small or medium-sized businesses (SMBs) to innovate, grow efficiently, and enhance customer service. Aircall’s AI vision is to build an easy-to-use AI solution that empowers SMBs to nurture relationships, drive performance, and fuel growth.This is supported by The Voice of SMBs 2024 global report. Surveying 1,400 employees at SMBs across North America, Australia, France, Germany, Spain, and the UK, the report looks beyond the black and white of AI—uncovering the pressures teams are under, why using AI to unlock people power is the answer, and actionable tips for successful implementation.According to the data, in 2024, 32% of employees want better technology—including AI—to help automate tasks and free up time. With AI becoming increasingly accessible for SMBs, it’s time to capitalize on the high-impact opportunities it presents.More than half (57%) of employees say that their organizations will be scrutinizing performance in the year ahead. And the fallout from this is that 35% believe a failure to hit their targets will hurt career progression, while 28% believe it will result in layoffs

Yahoo Finance
Apr 4th, 2024
Aircall Broadens AI Capabilities, Empowering More SMBs to Nurture Relationships, Drive Performance, and Fuel Growth

Aircall rolls out 'Aircall AI' in French, German and Spanish, with research unveiling how SMBs are navigating the technology in 2024