Full-Time

Director – Client Success

Posted on 6/4/2024

VideoAmp

VideoAmp

501-1,000 employees

Unifies TV, streaming, and digital media advertising

Data & Analytics

Compensation Overview

$137.7k - $179.2kAnnually

+ Commissions + Equity + Other benefits

Senior

Remote in USA

Required Skills
Sales
Management
Zendesk
Salesforce
Customer Service
Requirements
  • Bachelor’s degree preferred
  • 10+ years previous work in relevant Account Management, Client Service or Client Success roles
  • 4+ years management experience
  • Previous Ad Operations experience and fluency in a programmatic media buying technology/platform a plus
  • Digital advertising and/or TV specific background preferred
  • Strong work ethic and autonomous initiative; desire to work in a fast-paced, results-driven environment
  • Leadership experience within hyper-growth environments; demonstrated ability to make rapid decisions and problem-solve in a hyper-growth environment
  • Experience using Salesforce and/or other key Account Management platforms (ChurnZero, Zendesk, Pendo, JIRA, etc.)
  • Ability to think critically about both client needs and internal solutions
  • Passionate and love what you are doing!
Responsibilities
  • Manage and monitor ongoing client performance ensuring initiatives and insights are executed properly and according to client expectations.
  • Foster relationships with clients and vendors through continued learning of VideoAmp's product offerings and key differentiators
  • Build and expand the team as needed based on growth
  • Assist with the onboarding and training of new hires
  • Understand various levels of KPIs and formulate strategies to meet/exceed both client and team goals
  • Experience empowering teams and clients to solve problems and grow customer base
  • Create a strong vision of Client Service and establish best practices to drive value for our clients
  • Provide thought leadership and executive escalation to promote growth initiatives
  • Drive and measure value and retention metrics of clients such as volume trends, adoptions, retention/churn, and the health of the relationship
  • Assist with the pre/post-sale Sales and Client Success teams and foster an environment of enthusiasm and motivation
  • Partner with Client Success leaders to establish best practices for the team to provide best in class customer service and drive value for our clients
  • Coach and develop direct reports into top performers in the organization and provide career development guidance
  • Partner with Client Success leadership and cross-functional leaders to refine and optimize processes for greater efficiency on the team
  • Foster senior-level relationships with key client contacts and inform of VideoAmp's product offerings and key differentiators

VideoAmp offers a privacy-first suite of solutions that provide a deduplicated view of performance across linear TV, streaming, and digital media, enabling advertisers to understand ad exposure and audience insights through their commingling data process and platform. The VideoAmp platform unifies audiences across traditional TV, streaming video, and digital media, transforming the advertising ecosystem and creating efficiencies for the entire industry.

Company Stage

Series G

Total Funding

$627.6M

Headquarters

Los Angeles, California

Founded

2014

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

-3%

2 year growth

9%
INACTIVE