Enrollment Advisor - Pre-College Programs

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Employment: Seasonal, Part-Time
Schedule: Up to 20 hours per week, primarily Monday–Friday during regular business hours
Reports To: Enrollment Manager

Position Summary

The Enrollment Advisor supports recruitment and enrollment activities for the University of Miami Pre-College Programs. The position conducts proactive outreach to prospective students and families, responds to telephone and email inquiries, assists applicants throughout the enrollment process, and maintains accurate records in Salesforce.

The Enrollment Advisor provides professional, timely customer service while supporting departmental recruitment goals and established University policies and procedures.

Essential Job Functions

• Conducts proactive telephone and email outreach to prospective students and families to promote Pre-College Programs and encourage application completion and enrollment.
• Answers incoming telephone calls and responds to emails during assigned work hours, providing accurate information and professional customer service.
• Advises prospective students and families regarding program offerings, eligibility requirements, application procedures, deadlines, tuition, and available financial assistance.
• Assists applicants with navigating the application and enrollment process, identifying outstanding requirements and communicating appropriate next steps.
• Maintains accurate and complete Salesforce records, including prospective student information, communication history, outreach activities, and follow-up actions.
• Maintains accurate and complete student records in Slate, including communication history, recruitment activities, and follow-up actions. Ensures data integrity and timely updates to support admissions, enrollment management, and student communications.
• Conducts timely follow-up with prospective students, applicants, and admitted students in accordance with established recruitment and enrollment procedures.
• Supports recruitment campaigns, information sessions, school outreach, and other enrollment initiatives as assigned.
• Identifies and escalates complex questions, technical issues, policy exceptions, and unresolved enrollment concerns to the Enrollment Manager or appropriate professional staff.
• Completes assigned outreach activities and provides regular updates on recruitment efforts, applicant follow-up, and outstanding inquiries.
• Participates in required training, collaborates with departmental staff, follows University policies and procedures, and maintains confidentiality of student and family information.

Work Schedule and Availability

This position is intended to provide daytime recruitment and enrollment support.

• Employees are expected to maintain a consistent, approved schedule of up to 20 hours per week, primarily Monday through Friday during regular University business hours.
• Scheduled hours will be established by the Enrollment Manager based on departmental needs, telephone coverage, recruitment priorities, and enrollment activity.
• Evening or weekend assignments may occasionally be required for approved recruitment events or special initiatives.
• Regular evening-only schedules are not consistent with the primary service and operational needs of this position.
• Employees are expected to remain actively engaged in assigned recruitment, communication, and enrollment responsibilities during scheduled work hours.

Core Qualifications

Education: Bachelor's degree in a relevant field required.

Experience: Minimum two years of relevant experience required.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills.
• Excellent customer service and interpersonal skills.
• Ability to conduct professional outreach and communicate effectively with students and families.
• Proficiency in Microsoft Office and customer relationship management systems; Salesforce experience preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to learn and follow established enrollment procedures and University policies.
• Ability to work independently while maintaining communication and accountability with the Enrollment Manager.

Scope of Responsibility

The Enrollment Advisor supports established recruitment and enrollment processes. The position does not independently establish admissions policies, approve exceptions, make final admissions decisions, or assume responsibility for academic advising or student program operations.

This description supplements the University's established core job profile. Additional duties consistent with the position may be assigned based on departmental needs.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Part time

Employee Type:

Temporary-Intermittent