Clinical Hospital Liaison

Description

SUMMARY:

The Clinical Liaison (CRT, RRT or Respiratory Therapist) provides clinical insight and education to DASCO patients, as well as patient instruction on the safe and appropriate use of home respiratory and other equipment. In addition, the Clinical Liaison will offer support and assistance with respiratory equipment and/or supplies such as downloads, pressure changes, mask fittings and documentation requests while in a clinic setting. Also maintains knowledge of equipment and services, remains compliant with all applicable rules and regulations, and supports the continuum of care for patients.

ESSENTIAL FUNCTIONS:

• Patient and Caregiver Education

Educate patients, family members, and caregivers on diagnoses, personal care, symptom recognition, equipment use and maintenance, and other relevant health topics via phone calls, Telehealth visits, and in-person interactions as needed.

• Clinical Support

Provides in-person clinical assistance to physicians and other healthcare professionals to support patient care.

• Patient Follow-Up

Conducts routine follow-up with patients in clinical, home, or hospital settings, including Non-Invasive Ventilation (NIV) follow-ups and phone communication with patients and caregivers as needed.

• NIV Services and On-Call Support

Performs NIV setups and home visits as needed; participates in on-call rotation per departmental requirements.

• Equipment Delivery and Setup

Delivers and sets up respiratory equipment in accordance with physician orders and provides comprehensive instruction to patients and caregivers.

• Care Coordination

Supports the continuum of care by creating or overseeing care plans, communicating with physicians or clinicians, and proactively addressing patient care issues.

• Equipment and Operational Knowledge

Maintains thorough and current knowledge of DASCO/OSHME equipment and services. May assist with quality control, equipment maintenance, and support of branch operations.

• Insurance and Financial Understanding

Maintains a working knowledge of insurance benefits, coverage criteria, and patient out-of-pocket costs to effectively communicate financial responsibilities to patients and caregivers.

• Regulatory Compliance

Ensures full compliance with HIPAA, The Joint Commission standards, State Respiratory and Pharmacy Board regulations, and all other applicable rules and laws.

• Licensure and Continuing Education

Maintains active professional licensure or certification, including meeting all continuing education (CEU) requirements.

• Hospital Relationship Management

Builds and nurtures relationships with hospital partners and care team members to support integrated patient care.

• Outpatient Support

Assist partnership providers in outpatient clinic settings by helping patients troubleshoot equipment issues and resolve account-related concerns.

Additional Duties

Performs other duties as assigned by management in alignment with departmental goals and patient care needs.

REQUIRED EDUCATION AND/OR EXPERIENCE:

1. High School diploma or GED equivalent.
2. Professional licensure or certification such as Certified, Registered or Licensed Respiratory Therapist, LPN or RN.
3. Six months’ experience in a clinical services role.

PREFERRED EDUCATION AND/OR EXPERIENCE:

1. Associate’s degree in related field.
2. Six months’ experience in healthcare/medical/insurance/DME customer service role

ADDITIONAL QUALIFICATIONS:

None.

COMPETENCIES:

Communication proficiency

Compliance

Customer Service / client focus

Empathy

Stress management

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a split position to work some of the time in home and some of the time at the branch office. 

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

This job operates primarily in a professional office setting, and also spends significant time in a clinical setting and in patient home residences. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities used by this position include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus. The HCP is a tactile position, requiring the frequent handling of equipment, gauges and meters, and some physical contact with patients during training or clinical follow-ups.

TRAVEL:

Some travel is required for this position, with occasional overnight travel for continuing education or other meetings at the corporate office. 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT:

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge