Fuku

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IT Support Engineer

IT Service Desk & End User SupportPosted on Nov 11

Full-timeHo Chi Minh City, VietnamNo salary listedIn-person

About the Job

Requirements

A diploma or bachelor's degree in a relevant field such as Information Technology or Computer Science is required.
At least 3 years of IT experience in multinational office environments.
Strong knowledge of Windows and Mac operating systems, networking, and Active Directory.
Ability to use AI in daily work and promote AI adoption in the organization.
Skills with Windows Server, Windows, macOS, iOS, Android, and Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.
Familiarity with IT service management practices, including incident, request, change, and asset management.
Ability to maintain clear documentation, guidelines, and instructions for IT services and support processes.
Proficiency in Mandarin and fluency in English.

Responsibilities

Provide daily IT support for offices, including deploying, configuring, and procuring office IT and audiovisual systems, hardware, software, and infrastructure.
Troubleshoot Windows and macOS operating systems and assist users with common system and application issues.
Maintain and manage company network devices, including routers, switches, and firewalls, and ensure stable network operations, including VPN.
Configure and support office equipment such as CCTV systems, printers, door access systems, and projectors.
Work with the security team on office security, data backup, and recovery to ensure data integrity and availability.
Perform routine inspection and maintenance of IT equipment.
Support onboarding and provide IT training for new employees.
Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.
Manage IT assets and track hardware and software usage across the organization.
Oversee and project-manage IT infrastructure upgrades.
Manage the creation, implementation, and updates of IT and information systems procedures and policies.
Perform other tasks assigned by management.

Desired Qualifications

Hands-on experience with servers and services such as Active Directory, DNS, and DHCP, and the Microsoft 365 Admin Portal.
Practical experience configuring Layer 2–Layer 3 switches and firewalls.

IT Support Engineer -Vietnam

Fuku · Ho Chi Minh City, Vietnam · Full-time · Posted 2026-11-11

Workplace: on_site

Description

About Us

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Key Responsibilities

1、Provide daily IT support for offices, including deployment, configuration, and procurement of IT and AV systems, hardware, software and infrastructure within the office.

2、Troubleshoot and manage issues related to Windows and macOS operating systems, and assist users with common system and application problems.

3、Maintain and manage company network devices, including routers, switches, and firewalls, ensuring stable network operations (including VPN).

4、Configure and support office equipment such as CCTV systems, printers, door access and projectors.

5、Work with the security team with office security，data backup and recovery to ensure data integrity and availability.

6、Perform routine inspection and maintenance of IT equipment.

support onboarding and IT training for new employees.

7、Handle IT service tickets, follow up on user feedback, and resolve technical issues in a timely manner.

8、Manage IT assets, tracking hardware and software usage across the organization.

9、Oversee & project manage rollout of IT infrastructure upgrades. Manage creation of IT and IS procedure and policy development, implementation and updates.

10、Perform other tasks assigned by management.

Requirements:

1、Diploma or Bachelor's degree in relevant fields such as Information Technology or Computer Science required.

2、Minimum 3 years of IT experience in multinational offices environments.

3、Strong knowledge of Windows/Mac OS, networking, and Active Directory.

4、Abilities to utilize AI in daily work and promote AI adoption further in the organization

5、Good skill of Operating Systems: Windows Server, Windows OS, macOS, iOS, Android and Office Tools: Microsoft Office (Word, Excel, PowerPoint, outlook, etc.)

6、Familiarity with IT service management practices (incident, request, change, asset management)

7、Maintaining clear documentation, guidelines, and instructions for IT services and support processes;

8、Proficiency in Mandarin and fluent English

Nice to Have

1、Hands-on experience with servers such as AD,DNS,DHCP and Microsoft 365 Admin Portal

2、Practical experience with L2–L3 switches and firewall configuration

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About the Company

Fuku

AI-powered platform matches candidates with jobs

Fuku.ai provides an AI-powered recruitment platform that helps HR teams find top candidates by delivering a curated, ranked list of profiles and resumes, with a focus on white-collar roles like lawyers, finance, and tech. It automatically matches job seekers to relevant opportunities based on experience, skills, and preferences, and lets professionals build detailed profiles. It differentiates itself with curated, ranked candidate lists within a subscription model for companies and a Talent Community that connects specialists to opportunities within client networks. Its goal is to help clients speed up hiring, optimize recruitment processes, and enable meaningful business improvements.

Company size: 11-50
Company stage: Seed
Total funding: $810K
Headquarters: Singapore, Singapore
Founded: 2024

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