Guest Services Specialist - Hospitality and Event Support Services
No salary listed
Mid
Bachelor's, Associate's
Chesterfield County, VA, USA
In PersonOn-site support is required during designated event support hours.
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- A minimum of 2 years of experience in guest services, event coordination, or hospitality management.
- Familiarity with Department of Defense or military event protocols is preferred.
- The candidate must be able to handle guest relations and resolve service-related issues efficiently.
- A strong understanding of event registration processes and logistical coordination is required.
- A high school diploma or equivalent is required.
- Experience working with military-affiliated events or government contracts is an advantage.
- The candidate must demonstrate expertise in managing event registration, customer service, and coordinating with multiple service teams.
- Excellent verbal and written communication skills are required.
- Strong organizational and multitasking abilities are required.
- The candidate must be customer service-oriented and use a proactive problem-solving approach.
- Proficiency in event management software, spreadsheets, and communication tools is required.
- The candidate must remain calm under pressure and handle time-sensitive situations efficiently.
- Attention to detail and accuracy in managing guest information and event logistics are required.
- The candidate must adapt to unexpected changes and guest needs.
- Confidentiality in handling sensitive attendee information is required.
- The candidate must collaborate with diverse stakeholders, including military personnel and contractors.
- The candidate must understand and be proficient with Microsoft Office and business tools and technology, including Excel, Access, Outlook, PowerPoint, Word, Adobe Acrobat, data analytic tools, and Visio.
Responsibilities
- Serve as the primary point of contact for guest-related inquiries and issues during the VA Army National Guard Family Program Volunteer Workshop.
- Manage check-in and check-out processes for overnight guests and coordinate parking for additional guests.
- Manage and staff registration tables outside the General Session room and Childcare room for attendee registration and assistance.
- Provide on-site support for event logistics, including lodging, catering, and transportation.
- Ensure accurate and timely communication between attendees, the Contracting Officer's Representative, and event service teams.
- Facilitate and resolve guest issues related to accommodations, meals, parking, and other services.
- Deliver a reserved parking area list and map to the Contracting Officer's Representative no later than 5 days before the event.
- Provide guest service coverage during the designated event support hours on May 2, May 3, and May 4.
- Ensure proper signage for registration and other guest areas is visible and clear.
- Ensure registration tables are equipped with sign-in sheets, name tags, event materials, and necessary supplies.
- Coordinate with the on-site technical subject matter expert to address guest concerns related to audio/visual or internet services.
- Ensure guests receive accurate information regarding lodging, meal times, parking locations, and event schedules.
- Provide a post-event summary report detailing guest inquiries, issues resolved, and recommendations for future events.
- Assist in coordinating transportation when parking is not within walking distance of the venue.
- Communicate guest concerns and logistical issues promptly to the Contracting Officer's Representative or authorized representative.
- Provide ongoing support to event attendees, including families, youth, and child participants.
Desired Qualifications
- An Associate's or Bachelor's degree in Hospitality or Business Administration is preferred.
- Familiarity with Department of Defense or military event protocols is preferred.
- Experience working with military-affiliated events or government contracts is advantageous.
About the company
ProSidian Consulting provides management and operations consulting to private companies, Fortune 1000 enterprises, and government agencies. It uses industry-aligned services across six practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams. The firm connects strategy to execution with On-Demand Resources and targets drivers of economic profit—growth, margin, and efficiency—across assets, processes, policies, and people. Its goal is to help leaders design and execute operations that increase value for customers and improve return on invested capital.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Charlotte, North Carolina
Founded
2008
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Simplify's Take
What believers are saying
- ProSidian posted multiple NSF HR analytics roles in April 2026.
- June 2026 contract data shows $4.0M obligated across repeat federal buyers.
- GSA MAS validity through 2032 supports continued federal selling capacity.
What critics are saying
- PrimeRFP shows 41% of obligations came from NSF in June 2026.
- Eighty percent of obligations were not openly competed, risking renewal shocks.
- Without new federal recompetes, the firm risks collapse from contract loss.
What makes Prosidian Consulting unique
- ProSidian held a GSA MAS contract through May 17, 2032.
- ProSidian sells federal consulting across NSF, DoD, DOE, and Treasury.
- ProSidian positions itself in human capital, compliance, energy, and risk work.
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Benefits
- Remote Work Options