Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

As a Multifamily Key Account Manager, you will build and grow strategic relationships with residential developers, general contractors (GCs), and multifamily builders to secure appliance business across new construction projects, including condominiums, townhomes, and purpose-built rental developments.

This is a proactive, relationship-driven B2B sales role that requires a strong understanding of the construction and development lifecycle. You will engage key decision-makers early in the process, identify upcoming project opportunities, influence product specifications and purchasing decisions, and position Trail Appliances as the preferred appliance partner from project planning through completion.

Success in this role comes from developing a strong pipeline of future projects, building trusted relationships with industry stakeholders, negotiating and securing business, and working collaboratively with internal teams to deliver exceptional service throughout the project lifecycle. You will balance new business development with growing existing accounts, with a focus on long-term partnerships, revenue growth, and market share.

What you will be doing

Meet and exceed sales and revenue targets within assigned permits and territory
-Generate business by visiting customer offices and building sites, and contacting builders, developers, designers and other industry contacts (road time is expected)
Prospect and develop new accounts while maintaining sales within existing accounts, in order to achieve monthly sales and revenue targets
Manage full cycle customer relationships, including prospecting, contracting, payment, delivery, and post-delivery follow up, generating residual, repeat, and referral business
Facilitate solutions to customer inquiries and issues in a prompt and professional manner
Provide clients with accurate and timely product specifications
Act as a “go to” for all accounts. Build relationships by providing exceptional service
Organize time logically and efficiently so as to maximize productivity and daily sales output

Experience & Skills Required

Excellent relationship builder
Consultative sales approach
Proven track record of exceeding targets
Strong customer service skills
Excellent organizational skills
Great communicator – verbally and written
Fluency in Mandarin, Cantonese, Farsi or Punjabi is an asset
Results and solution focused, with strong problem solving and time management skills
Comfortable working in any environment from construction site to a boardroom
Capable of understanding a dynamic, growing marketplace
Ability to manage inter-departmental communications in order to achieve shared objectives
Ability to communicate the company’s core value propositions in an effective manner, in order to create a distinct advantage in the marketplace.

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

About the company

Trail Appliances sells kitchen and laundry appliances to homeowners, interior designers and residential builders in Western Canada. Customers compare major brands online or in showrooms, where product specialists help match equipment to a home's space, design and everyday needs. Its builder teams coordinate appliance packages for housing projects, while retail shoppers can arrange delivery, installation and service support after choosing their products. The business earns money from appliance sales and related services, with dedicated customer support teams helping buyers before and after a purchase. The family-owned appliance business traces its roots to 1974.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

1974

Simplify's Take

What believers are saying

Annual raises are guaranteed: Trail Appliances Ltd.'s permanent Delta, BC, Delivery Assistant advertises yearly wage progression.
Hourly pay is explicit: Trail Appliances Ltd.'s part-time Office Administrator in North Vancouver, BC, advertises $23.75/hour.
Relationship skills lead: Trail Appliances Ltd.'s permanent Designer Sales Account Manager in Langford, BC, values connections over appliance experience.

What critics are saying

Permanent work is physical: Trail Appliances' Delivery Assistant must consistently lift over 100 pounds in Delta, British Columbia.
The Office Administrator at Trail Appliances works part-time in North Vancouver, British Columbia: Saturdays and Sundays, 14 hours/week.
Tenure is limited: the Richmond, BC, Junior Accountant at Trail Appliances is advertised as a three-month contract.

What makes Trail Appliances unique

Clearance has dedicated locations: Trail Appliances BC lists centres in Annacis Island, Victoria and Kelowna.
Builder support reaches construction sites: Trail Appliances BC promises regular site visits for multi-family projects.
Repair expertise stays in-house: Trail Appliances BC identifies its own appliance technicians alongside separate delivery and customer support teams.

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Trail Appliances

Multi Family Key Account Manager

About the job