Full-Time
Technical Account Manager
Spanish Speaking
Confirmed live in the last 24 hours
Stripe
10,001+ employees
Online payment processing solutions provider
No salary listed
Senior
Madrid, Spain + 1 more
More locations: Dublin, Ireland
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- Minimum 5 years experience in enterprise level client-facing work
- Strong product sense and energized by the challenge of solving difficult user related problems
- Strong written and verbal communication skills in English and Spanish to support regional based customers
- Ability to lead complex integration conversations in a highly consultative and proactive manner
- Familiarity with APIs and able to explain API concepts to Stripe’s largest and most technical customers
- Familiarity with SQL and is comfortable building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and is comfortable interfacing with technical teams
- A professional, confident and collaborative personality; an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization
- Provide a Gold Standard Experience to your assigned accounts’ key stakeholders
- Work with the wider Operations team to provide current state, resources and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
- Foster long term user relationships that grow loyalty to Stripe and Stripe products
- Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion
- Work closely with Customer Success and other user facing teams as part of a larger effort to support users on Stripe
- Lead user facing meetings both in person and through video chat
- Collaborate on the continued design of this support offering
- Create user-facing content for long term solutions
- Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
- Experience practicing in small to medium scale project management
- Strong organizational skills and self-starting mindset
- Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
- Ideal experience in the payments industry
Stripe provides online payment processing solutions for businesses operating on the internet. Its main product is a set of payment APIs that enable businesses to accept and process payments easily. These APIs allow different software applications to communicate, streamlining the transaction process for e-commerce, subscription services, and marketplaces. Stripe serves a diverse clientele, from small startups to large enterprises, and also supports content creators in receiving payments globally. The company differentiates itself from competitors by offering a comprehensive suite of services, including tools for managing recurring billing, facilitating payments between multiple parties, and providing fraud prevention measures. Stripe also offers additional products like business financing options and identity verification solutions. The goal of Stripe is to simplify and secure online payments, making it easier for businesses to manage transactions and grow their operations.
Company Size
10,001+
Company Stage
Private
Total Funding
$10.6B
Headquarters
South San Francisco, California
Founded
2010
Simplify's Take
What believers are saying
- Stripe's partnership with Luckin Coffee boosts its presence in Southeast Asia.
- Stripe's US banking license enhances its merchant acquiring capabilities.
- Collaboration with GoDaddy increases Stripe's integration with small business platforms.
What critics are saying
- Stablecoins like USDi may challenge Stripe's traditional payment services.
- Regulatory scrutiny may increase with Stripe's new US banking license.
- Former executive Guillaume Princen may increase competition in EMEA for Stripe.
What makes Stripe unique
- Stripe offers a comprehensive suite of payment APIs for online businesses.
- Stripe supports a wide range of clients, from startups to large enterprises.
- Stripe's platform includes fraud prevention, billing, and identity verification tools.
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Benefits
Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.
Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.
A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%A new stablecoin aims to serve as an inflation-proof form of cash. USDi is a dollar-tracking coin whose value is determined by the increase in the consumer price index (CPI) since December of last year, Bloomberg reported Tuesday (April 15). Inflation protection in the U.S. stock markets has been on offer since 1997 in the form of Treasury inflation-protected securities (TIPS), or government bonds whose principal is indexed to the CPI. However, because they are bonds, TIPS can suffer losses when interest rates climb, the report said
Stripe is the best payment gateway for WooCommerce.
The company has also named former Stripe executive Guillaume Princen as its head of Europe, the Middle East, and Africa.
Luckin Coffee has partnered with Stripe to support its international expansion, starting with Singapore and Malaysia.
Stripe, a financial infrastructure platform for businesses, announced a strategic partnership with Luckin Coffee, China’s leading coffee chain, to support its international expansion plans. Leveraging Stripe’s scalable infrastructure, technical support, and localization capabilities, Luckin Coffee has established a robust cross-border payment system to power its growth in Singapore and Malaysia.Luckin Coffee recognized the operational complexities of entering new markets and prioritized a streamlined payments strategy from the start. Having built an industry-leading online-to-offline (O2O) model in China’s mobile-first payment environment, Luckin Coffee needed to adapt to new consumer habits in Southeast Asia, where credit cards and a variety of digital wallets dominate.As of 2023, Southeast Asia’s specialist coffee market was valued at approximately US$4.4 billion, with projections to grow further to 8% by 2028. With a growing consumer interest in modern coffee culture, coffee chains like Luckin Coffee, are innovating and meeting evolving customer expectations.For Luckin Coffee’s success, the company required a flexible, reliable, and localized payment system. With Stripe’s support, Luckin Coffee completed its payment integration in just one month while delivering consistent user experience across Singapore and Malaysia, successfully accelerating its international rollout.One integration, global expansionStripe’s extensive technical documentation and responsive support enabled Luckin Coffee to complete a full payment system integration — in just one month. This single integration model helped reduce ongoing development costs, setting a strong foundation and easy replication for further expansion in other markets, driving operational efficiency at scale.Additionally, Stripe’s localisation support ensures Luckin Coffee’s ability to support a full suite of local payment methods, including credit cards, Apple Pay, Google Pay, GrabPay, PayNow, and FPX