I

IHG

Global hotel company

Reservations Consultant

Full-Time
No salary listed
Entry
Singapore
In Person
Food Service & HospitalityHotel Guest Services

About the job

Requirements
  • No prior experience is required.
  • Demonstrated ability to interact with customers, employees, and third parties in a manner that reflects positively on the hotel, brand, and company.
  • Prior knowledge and understanding of the Opera 5 Property Management System and Weeloy Table Management.
  • Strong attention to detail, organizational skills, and ability to handle multiple priorities under pressure.
  • Good writing skills.
  • Ability to interact with Mandarin-speaking guests.
Responsibilities
  • Promote the hotel’s rooms and food and beverage products and services using strong product and service knowledge.
  • Engage in suggestive upselling of hotel products and services to maximize revenue opportunities.
  • Record and process room and food and beverage reservation communications from guests, travel agents, and other platforms, accurately entering booking information.
  • Quote and recommend suitable packages to potential guests.
  • Handle services and requests effectively and efficiently.
  • Investigate and record no-show reservations.
  • Create, update, and maintain group booking and billing information.
  • Maintain knowledge of room and food and beverage special rates, offers, and promotions.
  • Monitor reservation levels and inform managers of current and future occupancy rates.
  • Prepare requested reports, such as reports for travel agents and business houses, to track future room availability, revenue, and occupancy.
  • Work collaboratively with the Front Office and Food and Beverage teams to meet compliance and quality assurance expectations.
  • Support other responsibilities assigned from time to time.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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